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Raychem Rpg .
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Senior Manager Services

Senior Manager Services

Raychem Rpg .

6 - 11 years

9 - 14 Lacs

thane

Posted:1 day ago| Platform:

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Skills Required

project management operations management service operations team management service management customer service engineering sales service request operations process management customer satisfaction service delivery mis after sales service

Work Mode

Work from Office

Job Type

Full Time

Job Description

External Job Description
Job Purpose To lead national service operations and ensure efficient execution, customer satisfaction, and strong team performance Key Responsibilities Lead regional teams to achieve project execution, revenue, and collection targets Support Pan-India service strategy, expansion, and partner development Ensure timely execution of rate contracts, tenders, and key account service requests Drive adoption of the service app for real-time tracking and closure Improve TAT, manpower productivity, and service margins Ensure strict EHS compliance and promote a zero-incident culture Develop MIS and dashboards for reviews Mentor regional managers, engineers, and field teams Conduct site audits, safety checks, and customer feedback reviews Coordinate with sales, planning, and supply chain for smooth executionpetencies Anticipates and understands customer requirements, expectations, and needs Business Orientation Customer Centricity Managing Resources Project Management

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Senior Manager Services