6494 Service Management Jobs - Page 19

Description Mongo DBA Mandatory Skills Mongo Replica set Administration Experience on Upgrading Mongo databases from versions 5 ? 7 Experience on Upgrading Mongo Ops Manager from versions 6 ? 8 Experience on integration of Mongo with Active directory Kerberos Automation experience using ansible , bitbucket Jenkins Preferred Location Chennai Essential Skills/Basic Qualifications3 years experience in Infrastructure Management 2 years experience in Database Administration and Management 2 years experience in Production Support 3 years experience in Service Management Desirable skills/Preferred Qualifications2 years experience in Infrastructure Automation and Optimisation 2 years experience in D...

Description Mandate SkillServiceNow-Administration,-Developer,-ITSM,-Flow-Designer,-App-Engine-Studio,-Now-Experience-UI,-Service-Portal,-CMDB, Experience:6 to 8 Years Location:Bengaluru, Karnataka, India About The Role e are looking for a candidate with expertise in the ServiceNow platform as both a Developer and Administrator with a strong background in IT Service Management (ITSM) and custom application building. Must be skilled in designing, developing, customizing, and administering the ITSM suite of applications, ensuring optimal functionality and efficiency. Ideal candidate will be proficient in Flow Designer, customizing portals, widgets, and themes using frameworks such as App Engin...

Vendor Management Service Operations Team Handling Cost & Utilization Management Reporting & Compliance

Join us as a Technology Controls Manager Youll be navigating the fast-changing landscape of technology risk to protect our customers and the day-to-day banking services they rely on It's a role that will see you building and influencing strong relationships with senior stakeholders across the bank, giving you an excellent platform to boost your profile Surrounded by subject matter experts, inspiring innovators and technology specialists, this is your opportunity to access our expertise and vast industry knowledge to open doors to further career success We're offering this role at vice president level What you'll do To keep pace with the evolving needs of our customers, were constantly invest...

Join us as a Service Delivery Manager Advance your career in our diverse and collaborative service management team Youll play a crucial role supporting and driving service stability for our customers You can expect great personal development, recognition for your expertise and our full support in helping you realise your potential We're offering this role at vice president level What you'll do As our Service Delivery Manager, youll contribute to an outstanding customer experience by driving service stability for critical technology services. Day to day, youll be: Managing, prioritising and scheduling in-bound work requests and delegating these to your team Supporting your team to achieve suc...

Overview This role will assist an R&D ICC Technical Market Analysis team out of Hyderabad and be responsible for conducting scientific, competitive, market, and desk research, consumer testing, and new idea feasibility analysis. This role will support the overall Market Analysis capability by coordinating with in-market teams as required for the provision of accurate and relevant research outputs. Responsibilities Identifies and defines the objective of a research project and determines the best methods to use to meet those objectives. Perform market analysis, consumer needs identification, and consumer / product / desk research and testing activities in line with global requests and ad hoc ...

Main responsibilities: Provide administrative and logistical support for various talent programs, including the preparation and distribution of program materials, scheduling of meetings and events, and tracking of participant progress. Assist in the development and adaptation of talent program materials, ensuring alignment with global guidelines and local market needs. Collaborate with market roles and global leads to update talent profiles and identify potential successors for critical roles. Tailor Career Management materials as requested by Local Activation and People & Business Partners (PBPs). Provide administrative and logistical support for succession planning meetings and activities,...

Join us as Head of Property Services, Director India This is a senior role in which youll have ultimate accountability for our campuses in Bengaluru, Chennai, and Gurguram, housing around 17000 colleagues Working with Country Head in India and a number of outsourced service partners, youll define and deliver an overall location strategy, ensuring a fantastic colleague experience Youll be responsible for the resilience of the properties and ensuring they are compliant to all property regulations while driving down carbon emissions across the property portfolio We're offering the role at Director level. What you'll do Well look to you to design and delivery our location strategy, ensuring an o...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What he will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident ...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What they will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the inciden...

About the role: We are looking for initiative-taking individuals with a significant operational knowledge of CDO/CLO market and its reporting requirements. You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality. Work closely with account managers and relationship managers to provide clients with world-class services and swift problem resolutions. What you will be doing: As a Managed Service Operations Analyst Senior, you should be familiar with Structured finance, CDO/CLO, Loan syndication and its life cycle. Acts as a Subject Matter Expert in key areas of compliance reporting and perform critical functions related...

TransUnions Job Applicant Privacy Notice What we'll Bring: The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. What you'll Bring: Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate an...

Role: Solution Architect ( Microsoft Dynamics ) Location: Hyderabad Experience: 15+ Years Job Summary: The Solution Architect BDS RC T2 will be responsible for providing end-to-end architectural oversight, solution design, and advanced support for enterprise applications within the Microsoft Dynamics (One Navision), .NET, JAVA, FuturMaster, and Reflex Logistics WMS ecosystem. This role requires a strong mix of technical expertise, business acumen, and stakeholder management to ensure reliable, scalable, and efficient ERP and business process solutions across the EU region. Key Responsibilities: Design, implement, and optimize ERP and Supply Chain Solutions integrating Microsoft Dynamics (One...

Role Proficiency: Acts under very minimal guidance to develop error free code; testing and documenting applications Outcomes: Understand the applications features and component design and develop the same in accordance with user stories/requirements. Code debug test and document; and communicate product/component/feature development stages. Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently Effectively interact with customers and articulate their input Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer I - Software Engineering to...

The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling T-Mobile users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian's AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian...

The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian's AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian Cloud Su...

As a Guidewire Claim Centre Support professional with 3 to 6 years of experience, your role will primarily involve supporting and maintaining Guidewire Claim Center applications. You must be flexible to work in shifts, including rotational shifts like India Shift and UK Shift, as well as provide on-call support on a rostered rotational basis. Your responsibilities will include maintenance, configuration, testing, integration, and deployment of Guidewire CC Configuration and Integration. Additionally, you will design, modify, and implement the Guidewire product suite. To excel in this role, you must possess a deep understanding of the Guidewire framework, implementation, architecture, and com...

As a Service Management Specialist / Contract Management Specialist at Hamad Medical Corporation in Doha, Qatar, you will be responsible for overseeing either the Contract Management or Service Management focus within the HICT (Health Information & Communication Technology) department. **Role Overview:** You will play a crucial role in managing end-to-end contract lifecycles for large-scale IT projects (Contract Management Focus) or ensuring effective service management in a healthcare environment with a strong emphasis on ITSM tools and vendor relationships / SLAs (Service Management Focus). **Key Responsibilities:** - Bachelor's degree in Computer Science / Information Technology or relate...

As a Service Operations Analyst at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects. Your responsibilities will include ensuring projects are delivered within specified plan, budget, quality, and governance standards. You will lead the digital transformation efforts, driving innovation and excellence to enhance customer experiences through cutting-edge technology. Key Responsibilities: - Provide technical support to resolve complex issues for specific clients or groups of clients - Develop and improve the support model and service offerings to enhance customer satisfaction - Perform preventative maintenance tasks on hardware and softw...

As a Site Leader at Eurofins, you will play a crucial role in setting up and managing the daily operations of the IT Delivery Centre in either Indore or Coimbatore. Your responsibilities will include overseeing the growth of the facility in alignment with regional & group leadership, company goals, policies, and culture. You must be a strategic thinker and a strong people manager capable of leading cross-functional teams, driving operational excellence, and fostering a high-performance environment. **Key Responsibilities:** - Setup and manage the IT Delivery Centre focusing on software development, maintenance, and IT support operations as per group IT Delivery centre guidance. - Represent t...

Job Summary The Infra. Technology Specialist will play a pivotal role in managing and optimizing our service desk operations using SNOW. With a focus on industrial manufacturing the specialist will ensure seamless IT service delivery in a hybrid work model. This role requires a deep understanding of service desk processes and the ability to enhance user experience through effective IT solutions. Responsibilities Manage and optimize service desk operations to ensure efficient IT service delivery. Utilize SNOW to streamline service desk processes and enhance user experience. Collaborate with cross-functional teams to identify and resolve IT-related issues promptly. Provide expert guidance on s...

Primary skills:Technology->CRM->Amdocs Strong working knowledge in Amdocs CES Billing System, particularly Customer Billing Product (CBP) and its subcomponents. Solid Billing domain knowledge is a must, including: o Postpaid Billing o Prepaid Billing o CDR processing and usage flow o Rating and Discounting o Bill Generation and Invoicing o Payments, Collections, Adjustments, and Journaling Good understanding of Amdocs CES Billing configuration, including product offers, rate plans, account hierarchies, and billing cycles. Experience with Amdocs billing operational tasks, such as billing cycle execution, job scheduling, and financial transaction processing. Strong experience in systems design...

Acting as a Project Manager for all the new products. Responsible for the Technical Sign-Off with the customers and monitor the product performance. .Communicate any technical improvements to technical team based on the feedback from the field Required Candidate profile Engineer preferably with MBA. Experience of 12-15 years on a Techno-Commercial role, servicing OEM customers for any reputed spare-parts manufacturer. Open to extensive travelling across India. Perks and benefits Incentives additionally.

You will develop and implement service strategies, drive process improvements, and manage the day-to-day operations of the team.

Responsibilities: 1. Branch service revenue & profitability. 2. Customer satisfaction and concern management. 3. Productivity - Bay productivity & Manpower productivity. 4. Process Implementation as per OEM Norms. 5. Customer engagement events. Health insurance Provident fund