4243 Service Management Jobs - Page 19

Job Title: Senior Engineer - IBM AS/400 Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and co...

: 18869 Contract Type: Permanent Location(s): Chennai, IN Senior Analyst, Service Management Platform ROLE DESCRIPTION SUMMARY The position is responsible for fulfilling various analyst activities related to our ServiceNow environment. This includes gathering business requirements, translating them into functional requirements and solution proposals, and presenting these to the development staff. Additionally, the role involves coordinating testing activities, executing quality tests, managing stakeholder communication, and creating necessary documentation or user guides. The incumbent must gain a thorough understanding of both our ServiceNow environment and the related SES business to defin...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Job Purpose Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. The role of Senior Manager, Network Operations is responsible for leading and developing a team of network operations analysts to deliver excellent technical support for critical operations of a globally distributed financial network through prompt detection, resolution, escalation, and reporting of service impacting events and incidents. Responsi...

SUMMARY Category Executives (On-Demand Services) We are looking for Category Executives to join our team and manage our On-Demand Services (Chefs, Maids, and Drivers) . This role is best suited for candidates who have worked as Operations Executives or in similar service/field management roles . Key Responsibilities Source & onboard Service Partners (SPs) Conduct training sessions to ensure service quality Coordinate with customers to confirm service delivery & satisfaction Manage customer escalations with prompt resolution Conduct field visits to monitor & improve SP performance Who Can Apply Experience: 6 months 1 year in operations, service management, or manpower handling Strong communic...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

We are looking for a System Admin - DevOps. The ideal candidate should have strong expertise in server management, cloud platforms, container technologies, and networking.

Roles and Responsibilities Provide after-sales service support to customers, ensuring timely resolution of issues related to warranty claims, body shop services, and spare parts. Manage customer complaints and feedback effectively, identifying areas for improvement in our after-sales processes. Collaborate with sales teams to upsell/cross-sell relevant products or services based on customer needs.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Overview We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have a strong background in ITSM Pro , CMDB/CSDM deployment and transformation , and ServiceNow integrations , with a proven track record of delivering scalable and efficient ServiceNow architectures. Key Responsibilities Lead the architectural design and implementation of ServiceNow solutions, ensuring alignment with enterprise standards and best practices. Drive the deployment and transformation of CMDB and CSDM models to support service visibility and operational excellence. Architect ...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

You are a skilled and proactive Technical Support Engineer / Service Desk Analyst with a fair understanding of the ITIL framework and experience in providing end-to-end IT infrastructure support. Your responsibilities will include providing Level 1/Level 2 technical support for end-users, managing desktop/laptop configuration, software installation, and troubleshooting, monitoring and maintaining IT systems, handling incident tickets, assisting in network troubleshooting, supporting infrastructure monitoring and event management, contributing to IT security operations, participating in storage and backup operations, performing basic server administration tasks, supporting database-related ac...

Job Description Job Description Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company's core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to...

You should have a strong working knowledge in Amdocs CES Billing System, particularly Customer Billing Product CBP and its subcomponents. It is essential to possess solid billing domain knowledge, including Postpaid Billing, Prepaid Billing, CDR processing and usage flow, Rating and Discounting, and Bill Generation and Invoicing. Understanding Amdocs CES Billing configuration, which includes product offers, rate plans, account hierarchies, and billing cycles, is also required. You must have experience with Amdocs billing operational tasks like billing cycle execution, job scheduling, and financial transaction processing. Additionally, a solid background in systems design and development in l...

The File Share Service team is responsible for overseeing and provisioning the File Share Service globally. File Shares are operated by internal and external operational teams. The Service consists of all aspects of technology, IT assets, processes, providers and customers, finances, communication, etc. The Service team is responsible for ensuring that the Service is fit for purpose, delivered at its best, complies with company security guidelines, retains customer satisfaction, and is continuously enhanced. To achieve this, Siemens requires the following competencies in Service Management: - Orchestration of providers regarding File Share Services based on-premises and Cloud technology and ...

Monitoring service performance, Process adherence,managing parts inventory,resolving customer grievances,and ensuring compliance with AMC and SLA terms Ensure service delivery within defined Turnaround Time Customer Engagement & Process Adherence Required Candidate profile Minimum 4-5 years of relevant experience Commercials understanding of Markets & CV business (P&L) Should be graduate People Management Skills Good Communication skills Negotiation Skills

Ensure proper takeover of projects from operations at PM670 stage. Monitor and review Preventive Maintenance (PM) schedules and service calls with the team. Forecasting & Planning: Prepare and review monthly Turnover (TO), Order Value (OV), and collection forecasts. Conduct Management Information System (MIS) reviews with leadership. Team Leadership & Development: Conduct fortnightly/monthly review meetings with service leads. Identify skill gaps and nominate team members for relevant training programs. Customer Engagement: Conduct periodic meetings with customers based on business needs. Handle customer orders for AMC contracts, extension projects, legacy system migrations, and new iBase ac...

We are seeking an AI Operations Lead to oversee the smooth delivery, support, and continuous improvement of AI/ML and GenAI services and solutions across the Durg Development. This role is responsible for establishing scalable operating models, ensuring service reliability, managing risks, and driving adoption of AI platforms and applications. The ideal candidate combines deep knowledge of IT service management (ITSM) with experience in AI/ML/ Gen AI / Automation lifecycle operations, ensuring that AI services are compliant, efficient, and aligned with business outcomes. About the Role We are seeking an AI Operations Lead to oversee the smooth delivery, support, and continuous improvement of...

Hiring Service Leader – SMT (Fuji Specialist), 12+ yrs in SMT + Fuji NXT/NXTR expertise required. Lead service ops, team, & client support. Preferred Fuji Certified Engineer, IPC-A-610.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

To train and induct new hires To demonstrate the machines for subsidiaries and for end-users. To acquire service contracts and achieve revenue budget and contract penetration. To ensure the proper flow of quality assurance technical information between the FMC India / distributors and FMC AP/ German HQ To prepare spare forecast monthly basis and coordinate with resellers for spare supply to customer To justify the warranty claims from distributors and also the justification of their documentation (service reports) submission To assist the technical service staff in developing and implementing systems and to monitor the overall adequacy and efficiency of technical service management within th...

Role Overview Solution Architect who will be focusing on digital transformation initiatives for IHDS and GEH portfolios within Cigna IH Responsible for defining commercially aware and technically astute solutions that both align to and inform architectural direction while balancing the typical constraints evident on project delivery, principally across a range of global and shared assets within Cigna International Health The role is embedded within the Cigna International Health Delivery Services function that works collaboratively with senior stakeholders to define strategic direction, thereafter, ensuring that intent is reflected in business solutions. The person must be comfortable leadin...