1186 Service Management Jobs - Page 19

Job Summary We are seeking a highly skilled Service Manager with 10 to 12 years of experience in Asset and Wealth Management. The ideal candidate will have expertise in SQL Server Kafka ETL Java 11 Java Persistence API Spring MVC Python Hibernate Spring Boot Microservices Spring Core REST Web Services Core Java and PL/SQL. This hybrid role requires a strong technical background and the ability to manage complex projects effectively. Responsibilities Lead the development and implementation of technical solutions in Asset and Wealth Management. Oversee the design and architecture of applications using Java 11 Spring MVC and Microservices. Provide technical guidance on SQL Server Kafka and ETL processes. Collaborate with cross-functional teams to ensure seamless integration of systems. Manage the full software development lifecycle from requirements gathering to deployment. Ensure the performance quality and responsiveness of applications. Troubleshoot and resolve technical issues in a timely manner. Implement best practices for code quality testing and deployment. Monitor and maintain system health and performance. Develop and maintain RESTful web services and APIs. Utilize Python for scripting and automation tasks. Ensure compliance with industry standards and regulations. Drive continuous improvement in processes and technologies. Qualifications Possess strong expertise in SQL Server Kafka and ETL processes. Have extensive experience with Java 11 Spring MVC and Microservices. Demonstrate proficiency in Python Hibernate and Spring Boot. Show solid understanding of Java Persistence API and Spring Core. Exhibit strong knowledge of REST Web Services and Core Java. Have experience with PL/SQL in complex environments.

Job Summary We are seeking a highly skilled Technical Lead with 8 to 10 years of experience in CICS VSAM IT Service Management JCL DB2 and Cobol. The ideal candidate will have a strong background in Asset and Wealth Management. This hybrid role requires a dedicated professional to drive technical excellence and innovation in our projects. Responsibilities Lead the development and maintenance of applications using CICS VSAM JCL DB2 and Cobol. Oversee the implementation of IT Service Management processes to ensure efficient and effective service delivery. Provide technical guidance and mentorship to team members to foster a collaborative and high-performing environment. Ensure the alignment of technical solutions with business objectives in the Asset and Wealth Management domain. Collaborate with cross-functional teams to design develop and deploy robust and scalable applications. Conduct code reviews and ensure adherence to coding standards and best practices. Troubleshoot and resolve complex technical issues to maintain system stability and performance. Develop and maintain technical documentation to support ongoing maintenance and knowledge transfer. Stay updated with the latest industry trends and technologies to drive continuous improvement. Participate in project planning and provide accurate estimates for development tasks. Ensure compliance with regulatory requirements and company policies in all technical solutions. Engage with stakeholders to gather requirements and provide technical insights for decision-making. Monitor and report on project progress identifying and mitigating risks as needed. Qualifications Must have extensive experience with CICS VSAM IT Service Management JCL DB2 and Cobol. Strong background in Asset and Wealth Management is required. Excellent problem-solving and analytical skills are essential. Strong communication and interpersonal skills are necessary for effective collaboration. Experience in a hybrid work model is preferred. Ability to work independently and as part of a team is crucial.

• Determine Customers Needs & Plan as per Demands • Achieve Targeted Service Appointment Rate • Promote Dealer Service benefits to potential customers • Continuous Improvement towards Increase of Market Share Required Candidate profile Minimum 4-5 years of experience in Service department with any reputed automobile dealership

Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Job Description: Experience of 7+ years with relevant experience of 4+ years in GCP. Good understanding of cloud architecture. Deployment of cloud services using Terraform Defining and configuring the alert thresholds as directed by the Cloud CoE. Monitoring Incident triggered and responding to the relevant team basis the RCA. Report Generation and Data Submission basis the requirement raised by various teams. Implementation of Cloud Security controls as directed by Info-Sec team. Follow-up for audit and compliance point closure post implementation. Cloud Process Automation and Standardization Golden AMI creation and patching of the golden images. Updating the AMI access across accounts for latest image deployment. Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies. Deep understanding of Service Management best practices frameworks such as ITIL. Effective troubleshooting and analytical skills and ability to manage complex and technical projects. Good communication skills and an ability to develop relationships with customer external stakeholders levels. Basic understanding of network & security, data center architecture Professional cloud certifications preferred Workplace type : On-site Working

Your day at NTT DATA The Senior Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models. The Senior Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers. This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes. In some instances, the Senior Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions. Designs complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Works across multiple teams in the design of the Managed Service offering. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market. Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability. Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders. Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk. Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology). Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the clients current architecture, platforms and operating models. Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future. Provides coaching and mentoring and acts as advisor and decision maker in service design situations. Support the sales teams to have a commercial model discussion with the client. Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term. Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model. Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition. Knowledge and Attributes: Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models. Ability to work with costing models in partnership with sales and finance stakeholders. Advanced proficiency in Application and Cloud/Infrastructure Managed Services. Ability to communicate potential improvements and value of our solutions to all levels of stakeholders. Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in. Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization. Advanced knowledge on emerging trends in technology, Managed Services Integration, Application Development DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation. Analytical abilities to discover and analyze all input and data. Passion for staying abreast of related industry trends and best practices. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information technology/systems or a related field. Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred. Scaled Agile certification or equivalent is desirable. Additional desirable technology vendor certifications are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent. Required Experience: Advanced demonstratable track record of designing managed services solutions to large enterprise accounts. Advanced experience in structuring large, multi-year profitable contracts. Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design. Advanced experience working in an environment with global delivery and in multiple geographies and industries.

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Associate Managed Services Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to support with planning, coordinating and monitoring the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery. The main responsibility of the Senior Associate Managed Services Delivery Operations Specialist is to ensure that services are delivered effectively and efficiently by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients. What youll be doing Key Roles and Responsibilities: Supports with the management of the shift roster and ensuring that all operations metrics are monitored. Supports with ensuring that shift handover processes are adhered to and managed. Supports with the management of shift escalations from clients. Dashboards all key Metrics and manages the about to be breached situations. Contributes to ensuring that services are meet the stated service level agreement (SLA) levels. Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs. Monitors the operational effectiveness of support services and develops and implements the required improvement plans. Balances the needs of the client with the strategic direction of NTT. Understands the core issues affecting the client and works with the relevant service teams to resolve. Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action. Performs any other advanced operational tasks as required by leadership. Knowledge, Skills and Attributes: Displays good customer service focus. Good communication skills and ability to prepare structured, and relevant communications to operations leaders. Good organizational skills with the ability to work in a fast paced and deadline driven environment. Displays ability to work creatively and analytically in a problem-solving environment. Developing ability to quickly become proficient in delivery processes and related systems. Displays ability to analyze, design and improve operations processes. Ability to work across different cultures and social groups. Displays ability to work well in a pressurized environment and adapt to changing circumstances. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Business Administration or related. ITIL foundation certification. Required Experience: Moderate level work experience gained in a managed service delivery within a large scale (preferably multi-national) technology services environment. Moderate level experience gained in a managed service delivery environment including technical and service management exposure. Moderate level experience in managing customer escalation situations and objection handling. Moderate level demonstrated managed services operations experience. Workplace type On-site Working

Your day at NTT DATA The Service/Product Offer Management Specialist is a seasoned subject matter expert, responsible for managing the lifecycle of a product or service. This role brings knowledge of a product or service to the required crafting of a technical solution(s) in support of clients and has a strong understanding of the organization thereby ensuring that their crafted solution(s) meet client requirements. This role is responsible for effectively promoting and positioning company's product and or services in the market and is also required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services. By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organization and ensure full compliance. What you'll be doing Key Responsibilities: Engages with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements. Achieves set and agreed product sales to meet specified financial goals. Develops and delivers product training to client facing staff. Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services. Engages with and offers support to internal and external stakeholders to ensure the projects success. Analyzes product data to establish trends and insights using internal and external sources. Facilitates the conversion of knowledge and ideas into new or improved products, processes and services. Researches and interprets competitor offerings and market trends against the client base with a strong data analysis focus. Determines the appropriateness of pricing of existing and new investments strategies in line with projected value, competitor offerings and market trends. Drafts and maintains product specifications documents. Provides product knowledge input assistance for compiling client proposals. Writes RFI/RFP responses and bids and obtains vendor product certification for the product portfolio. Recommends product enhancements and updates to identify new business opportunities. Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users. Knowledge and Attributes: Seasoned knowledge of market segments and product portfolio categories Seasoned knowledge of product lifecycles and technology solutions. Seasoned knowledge of product management disciplines and tools. Demonstrate financial awareness and commercial acumen. Possesses strategic thinking skills with sound presentation and public speaking abilities. Seasoned problem analysis and solution formulation capabilities. Excellent verbal and written communication ability. Seasoned understanding of the organization's transformation and change programs. Demonstrate a sound understanding of the technologies related to product areas Seasoned understanding of the products functionality and capability. Displays an astute mind-set with critical thinking ability. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computer Science or Business or related field. Relevant certifications such as Scaled Agile and ITIL are beneficial. Required Experience: Seasoned experience in a similar position, preferably gained within a global technology services organization. Seasoned experience gained within the technology industry. Seasoned track record managing the implementation new products or product lines. Workplace type : On-site Working

Key Responsibilities: Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions. Designs complex service solutions to meet client requirements by integrating technology and service design across multiple domains. Works across multiple teams in the design of the Support & Technical Services offering. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market. Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability. Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders. Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk. Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Technology Consulting, Technical Services, Support Services and Managed Services). Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology). Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the clients current architecture, platforms and operating models. Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Services Solutions community can evolve strategies and develop innovative solutions for the future. Provides coaching and mentoring and acts as advisor and decision maker in service design situations. Support the sales teams to have a commercial model discussion with the client. Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term. Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model. Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition. Knowledge and Attributes: Advanced knowledge of IT Management Services service and delivery models, including cloud, global, and distributed delivery models. Ability to work with costing models in partnership with sales and finance stakeholders. Advanced proficiency in Key Technology Vendor Services (namely, Cisco, Palo Alto, F5, Checkpoint, HP Aruba, Dell, Genesys, NICE) Ability to communicate potential improvements and value of our solutions to all levels of stakeholders. Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in. Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization. Advanced knowledge on emerging trends in technology, Managed Services Integration, Application Development DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation. Analytical abilities to discover and analyze all input and data. Passion for staying abreast of related industry trends and best practices. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information technology/systems or a related field. Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred. Scaled Agile certification or equivalent is desirable. Additional desirable vendor certifications (Cisco, Palo Alto, Checkpoint, Cloud Hyperscaler) or any relevant latest technology trend equivalent. Required Experience: Advanced demonstratable track record of designing IT Management services solutions to large enterprise accounts. Advanced experience in structuring large, multi-year profitable contracts. Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design. Advanced experience working in an environment with global delivery and in multiple geographies and industries.

Additional Career Level Description: Knowledge and application: Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors. Receives objective based assignments and determines resources to meet schedules and goals. Problem solving: Follows processes and operational policies in selecting methods and techniques for obtaining solutions often with insufficient information. Implementation of solutions often requires a longer-term view taking multiple perspectives into consideration. Interaction: Effectively communicates and presents results and recommendations across discipline, advising diverse stakeholders on complex matters. Partners with key contacts outside own area of expertise and other external stakeholders. Provides guidance to subordinates within the latitude of established company policies. Impact: Develops and manages operational plans to deliver tactical results and focus team on medium term goals. Mistakes or failure to achieve results will add to costs and may have up to a one-year impact; Decisions impact others in the immediate team and influences methods and techniques. Accountability: Accountable for meeting short-term to medium targets across discipline, providing guidance to subordinates within the latitude of established company policies. Develops and manages operational initiatives to deliver tactical results. Provides input into the budgeting process.

Your day at NTT DATA The Principal Service Delivery Governance Specialist is a highly skilled subject matter expert, responsible for playing a critical role in ensuring effective governance and oversight of our service delivery operations. This role has the primary focus to lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. The Principal Service Delivery Governance Specialist is required to coach and providing mentoring to less experienced members of the team. What youll be doing Key Responsibilities: Regularly tracks and analyzes key performance indicators (KPIs) to evaluate service delivery performance against defined targets and identify areas for improvement. Participates in service reviews and contributes insights and recommendations for process enhancements and optimization and drives continuous improvement initiatives. Proactively identifies and mitigates service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies. Develops and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives. Provides guidance and mentorship to junior team members, fostering their professional growth and development in service delivery governance practices. Collaborates with business development teams to support the design and implementation of service delivery strategies for new client engagements, ensuring alignment with governance requirements and best practices. Monitors the budget vs spend of platform cost. Understands GDC/COE Business Continuity Polices and Framework, Business Continuity Recovery Strategies and Plans to work with DPA to ensure platform can support the strategies and plans. Drives governance of committed vs Delivered. automation. Drives the service improvement plan. Provides coaching and mentoring to less experienced members of the team. Performs any other related task as required. Knowledge and Attributes: Extended knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library). Extended analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels. Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work. Extended project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines. Academic Qualifications and Certifications: Bachelors degree or equivalent in Business Management, Internal Auditing, Compliance or a related field. Desirable certifications include, ITIL and Six Sigma. Required Experience: Extended experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices.

Knowledge and application: Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments. Learns to use professional concepts. Problem solving: Applies knowledge and basic problem-solving techniques to define and resolve problems. Works on problems of limited scope. Interaction: Exchanges standard/basic information with colleagues and immediate line manager/team leader. Develops stable working relationships internally. Accountability: Determines a course of action based on guidelines and standard practices and procedures. Workplace type : On-site Working

Knowledge and application: Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters. Impact: Impacts short to medium term goals through personal effort or influence over team members. Accountability: Accountable for own targets with work reviewed at critical points. Work is done independently and is reviewed at critical points. Workplace type : Hybrid Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidates qualification for the role. CCNA certification in must, CCNP in Security or PCNSE or checkpoint certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Additional Career Level Description: Knowledge and application: Seasoned, experienced professional; has complete knowledge and understanding of area of specialization. Uses evaluation, judgment, and interpretation to select right course of action. Problem solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. Interaction: Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters. Impact: Impacts short to medium term goals through personal effort or influence over team members. Accountability: Accountable for own targets with work reviewed at critical points. Work is done independently and is reviewed at critical points.

Job Description Responsible for network expansion of Bosch service partner-Automotive-Two-wheeler (BS2W) module in the specified territory. Technical understanding of Bosch Two-wheeler products and promote the consumption via BS2W workshops. Responsible for enrollment and adoption of BSP-App at the BS2W workshops. Drive all the value propositions at the workshop level. Deploy the service development policy and drive the key initiatives. Maintain the workshop quality and guidelines at the desired level. Initiate and implement sales campaigns at the BS2W workshops to increase customer footfalls. Willingness to do an extensive travel. Qualifications B.E/B. Tech from reputed Institutes, MBA/PGDBM would be an added advantage. 3 or more Years of Work Experience in automotive Aftermarket in the relevant field Knowledge and Experience of Sales Function and Concept selling. An Effective communicator with excellent relationship building & interpersonal skills, problem solving and organizational abilities. Knowledge of Excel / Word & other IT tools Ability to liaison between cross functional teams Ability to influence. Should possess Leadership skills. Ready to accept a Job transfer in any location suggested by the company.

Job description JDE Functional Consultant with good knowledge of Service Position will be based in offshore and onsite as well he or she will deliver work in close coordination with senior functional consultant Should be able to drive offshore delivery Should have experience on upgrade project and testing of objects JDE experience should be in the range of 5 to 8 years Knowledge of all service modules like install base service contracts service orders billings service contract billing preventive maintenance work order cycle 1 Should have minimum 2 Full life Cycle Implementation experience in JD Edwards 2 Should have in depth knowledge on following CSMS modules Service Contracts Billing Pricing 3 Should have experience in creating FDDs Functional Design Documents 4 Should have knowledge on building Interfaces 5 Excellent written and oral communication skills 6 Multitask and should be able to work under stringent deadlines

Job Title: Service Management Lead Project Role Description: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. This includes coordinating projects through contract management and shared service coordination while developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda. Roles & Responsibilities: Subject Matter Expert (SME): Expected to perform independently and become an SME in service management. Team Participation: Actively participate in team discussions and contribute to problem-solving efforts. Program Delivery: Lead the delivery of programs, projects, or managed services to ensure successful outcomes. Project Coordination: Coordinate projects through effective contract management and shared service coordination. Stakeholder Engagement: Develop and maintain relationships with key stakeholders and sponsors to enable strategic initiatives. Guidance and Mentorship: Provide guidance and mentorship to team members to foster their professional development. Process Optimization: Analyze and optimize service delivery processes to enhance efficiency and effectiveness. Professional & Technical Skills: Must-Have Skills: Proficiency in Microsoft Windows Desktop Management. Strong understanding of IT service management principles. Experience in project management methodologies. Knowledge of the ITIL framework. Hands-on experience in service delivery operations. Additional Information: Experience: Minimum of 3 years in Microsoft Windows Desktop Management. Location: This position is based at our Indore office. Educational Qualification: 15 years of full-time education is required.

roject Role: IT Service Management Representative Project Role Description: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your responsibilities will include supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks to services. You will provide operational support to ensure that production systems and devices are online and available. Must Have Skills: Critical Incident Management Good to Have Skills: N/A Minimum Experience Required: 2 years Educational Qualification: 15 years full-time education Summary: In this role, you will be crucial in maintaining the stability and availability of IT services, ensuring high-quality delivery and client satisfaction. Roles & Responsibilities: Perform independently and become a Subject Matter Expert (SME). Actively participate in team discussions and contribute solutions to work-related problems. Ensure client satisfaction by delivering high-quality IT services. Manage the infrastructure service management lifecycle effectively. Support the availability and stability of production systems and devices. Monitor and resolve critical incidents promptly. Collaborate with cross-functional teams to identify and implement process improvements. Professional & Technical Skills: Must Have Skills: Proficiency in Critical Incident Management. Good To Have Skills: Experience with Incident Management Tools. Strong understanding of IT service management principles and best practices. Knowledge of the ITIL framework and its application in incident management. Ability to prioritize and manage multiple critical incidents simultaneously. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Experience in root cause analysis and problem management. Additional Information: Minimum of 2 years of experience in Critical Incident Management is required. This position is based at our Indore office. A 15 years full-time education is required.

About The Role : Role Purpose Understanding of Customer strategies and business requirement Create Architectural technologies and business roadmap that result in strong business / IT alignment and drive adoption, usages of technology across the enterprise Collaborate with key other infra domain, presales and customer architect Have strong delivery & solution architecture view, assess business needs capacity management, and establish the technical framework Deep understanding on any one of the tower DC technologies a) Virtualization VCF b) Unix c) AD & Exchange d) Storage & backup e) Network (LAN & WAN) and Security f) Service Integration & management tools Excellent ability to handle Customer & IT Vendors Excellent verbal & written communication skills to effectively present findings and reports at local and senior business management level .

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity ? _x000D_ KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills ? _x000D_ ? _x000D_ ? _x000D_ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: Service Level Manager ? Do: - Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers. - Liaison and partner with the identified internal and external stakeholders- like the business and operations teams and third-party vendors - to ensure the smooth execution of the Wellbeing and Resilience programs. - Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs. - Though direct clinical work will be minimal, [ as we have a third-party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third-party vendor and partner with them closely to obtain feedback and co-create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people. ? ? ? Mandatory Skills: IT Operations Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution ? KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management ? ? ? Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ,

ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT TIDE: At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian, and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, Tide employs over 2,000 employees.Tide is rapidly growing, expanding into new markets, and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE TEAM: The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions. ABOUT THE ROLE: As a Jira Administrator, you will own and evolve our Atlassian Cloud environment and drive both day-to-day administration and long-term enhancements. You will work across departments to configure complex workflows, streamline access management, and automate repetitive processes using ScriptRunner for Jira Cloud. This is a critical role where your impact will be felt across multiple teams through improved productivity, better reporting, and scalable Atlassian practices. Key Responsibilities Administer and support Jira Software, Jira Service Management, and Confluence in Atlassian Cloud. Configure and optimize workflows, screens, permission schemes, custom fields, and notification settings. Build advanced automation using ScriptRunner for Jira Cloud (validators, post-functions, listeners). Set up and manage Service Management projects: queues, SLAs, forms, portals, and automation rules. Manage access controls, user provisioning, and group-based permissions. Create dashboards, filters, and custom reports for visibility across teams and leadership. Collaborate with stakeholders to gather requirements and deliver process improvements. Perform regular audits and cleanups to maintain a secure, efficient environment. Support Atlassian integrations with tools like Slack, Microsoft Teams, GitHub, and more. Document configurations, workflows, and change history for compliance and scalability. You will work to scale our employee productivity platform to support fast-moving teams in a fast-paced environment while helping end users get the most out of Atlassian Stack. What makes you a great fit: Hands-on experience administering Atlassian Cloud products. Strong expertise in Jira workflows, custom fields, permission schemes, and service projects. Experience with ScriptRunner for Jira Cloud or similar automation/scripting tools. Solid understanding of access management and user provisioning in a cloud environment. Familiarity with ITSM concepts and Jira Service Management best practices. Ability to work independently and collaboratively with technical and non-technical stakeholders. Excellent troubleshooting and communication skills. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members diverse needs. We are One Team, committed to transparency and ensuring everyone s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice .