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GME JIRA Atlassian Cloud Admin Requirement - ZR_1779_JOB

GME JIRA Atlassian Cloud Admin Requirement - ZR_1779_JOB

Satven

3 - 5 years

6 - 10 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

service management computer science change management automation data migration troubleshooting operations information technology technical support system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

We are seeking an Atlassian Cloud Admin II to serve as a key support administrator within our Hub and Spoke model. In this structure, you will operate as a subordinate Admin reporting to the central Hub Team, focusing on delivering expert Atlassian Cloud administration and technical support to one or more assigned Spoke Instances. You ll ensure that Spoke teams receive high-quality, consistent service while adhering to Hub Team standards and governance.

Key Responsibilities:

Support Within Hub and Spoke Structure

Provide Atlassian Cloud administrative support directly to assigned Spoke Instances, acting as the primary liaison between those teams and the central Hub Team
Implement, maintain, and monitor Atlassian configurations as defined and approved by the Hub Team
Ensure Spoke Instance compliance with Hub Team governance, standards, and security protocols

System Administration Configuration

Manage user provisioning, access controls, and permissions within assigned Spoke Instances per Hub Team direction

Configure issue types, custom fields, boards, dashboards, workflows, and automation to meet the unique requirements of Spoke teams while aligning with enterprise policies

Support implementation of new Hub-directed features, plugins, or integrations in Spoke Instances

Support Optimization

Serve as a Level 2/3 support resource for Spoke Instance teams, resolving escalated issues and acting as the connection point to the Hub Team for further escalation

Monitor and report on the health, performance, and usage patterns of assigned Spoke environments, and relay key insights to the Hub Team

Collaborate with Spoke stakeholders to translate their operational needs into Atlassian Cloud solutions that follow Hub best practices

Integration Development

Assist with Spoke-level integrations and automations under guidance of the Hub Team, ensuring compatibility and data integrity

Support Hub-driven data migration projects and Atlassian Cloud upgrades within assigned Spoke Instances

Contribute to shared documentation and standard operating procedures coordinated by the Hub Team

Governance Compliance

Enforce Hub Team policies, standards, and change management procedures across Spoke Instances

Assist with audits, licensing, and compliance monitoring as directed by the Hub Team

Participate in Spoke-level adoption of new tools, processes, and security measures, providing updates and feedback to the central Hub

Required Qualifications

Bachelor s degree in Computer Science, Information Technology, or equivalent experience

3+ years Atlassian administration experience, including at least 1 year with Atlassian Cloud as part of a multi-instance/hub and spoke or similar distributed model

Strong competence with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps

Advanced experience with JQL, project workflows, permissions, and integrations

Understanding of enterprise governance and standardization in cloud tool administration

Professional Skills

Strong interpersonal and communication skills to coordinate between Hub and Spoke teams

Excellent troubleshooting abilities and attention to detail

Ability to balance adherence to central governance with flexibility to support Spoke-specific requirements

Experience communicating technical solutions to non-technical audiences

Preferred Qualifications

Atlassian Certified Professional (ACP-120) - Jira Administration for Cloud

Experience in environments with 250+ users and multiple business units or projects

Familiarity with ITIL, service management, and hub and spoke or federated IT models

Working Conditions

Full-time position; reports to Spoke Team Lead. (Business Unit Leader)

Hybrid/remote arrangements negotiable

On-call requirements as dictated by the Hub Team s support schedule

Career Opportunities

Exposure to enterprise-scale Atlassian environments with structured mentorship from centralized Hub Team experts

Career growth into Hub Team, platform ownership, or cross-Instance administrative roles

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Satven

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Bangalore

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GME JIRA Atlassian Cloud Admin Requirement - ZR_1779_JOB