Service Support Coordinator II

We are looking for a highly skilled and experienced Service Support Coordinator II to join our team at Vertiv Group Corp. The ideal candidate will have a strong background in service support and be able to work effectively in a fast-paced environment.

• Coordinate and manage service requests, ensuring timely resolution and customer satisfaction.
• Provide technical support and troubleshoot issues with products and services.
• Collaborate with internal teams to resolve complex problems and improve overall service quality.
• Develop and maintain relationships with customers, understanding their needs and providing tailored solutions.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Work closely with the service team to ensure efficient operations and high-quality results.

• Strong communication and interpersonal skills are needed to interact with customers and internal teams.
• Ability to prioritize tasks and manage multiple projects in a dynamic environment.
• Technical knowledge of products and services is essential for troubleshooting and resolving issues.
• Strong problem-solving skills with attention to detail and analytical thinking.
• Experience working in a service-oriented role with a focus on customer satisfaction.
• Ability to adapt to changing priorities and deadlines in a fast-paced industry.