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Vertiv Group Corp
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Service Support Coordinator II

Service Support Coordinator II

Vertiv Group Corp

6 - 8 years

4 - 7 Lacs

chennai

Posted:4 weeks ago| Platform:

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Skills Required

sales engineering computer computer hardware networking accounting finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Vertiv Group Corp is looking for Service Support Coordinator II to join our dynamic team and embark on a rewarding career journeyCoordinate and deliver technical and administrative support services to ensure seamless customer experience.
Handle service requests, track tickets, and escalate issues to relevant teams for resolution.Monitor SLAs and ensure timely closure of customer queries and service requests.Collaborate with technical teams to troubleshoot and resolve issues effectively.Maintain accurate records of service activities and generate periodic reports.Act as the point of contact between clients and internal departments for smooth communication.Support continuous improvement initiatives in service delivery processes.Ensure compliance with company policies, standards, and customer service guidelines.

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Service Support Coordinator II