Service Support Senior Coordinator

Job Description

Vertiv Group Corp is looking for Service Support Senior Coordinator to join our dynamic team and embark on a rewarding career journey. Customer Interaction : Interacting with customers or clients via phone, email, chat, or in person to address their questions, concerns, or service needs. Problem Resolution : Listening to customer issues and providing effective solutions or troubleshooting assistance to resolve problems. Product or Service Knowledge : Maintaining a deep understanding of the company's products, services, policies, and procedures to effectively assist customers. Technical Support : Offering technical assistance and guidance, especially in industries such as IT, software, or electronics. Documentation : Recording and maintaining detailed records of customer interactions and service requests for reference and follow - up. Complaint Handling : Handling customer complaints and escalations in a professional and empathetic manner, aiming to reach a satisfactory resolution. Information Dissemination : Providing information to customers about product features, pricing, availability, and any relevant updates or changes. Order Processing : Assisting with order placement, tracking, and status inquiries, ensuring timely delivery or service completion.