Service Support Senior Coordinator

Brief

This entry-level account manager role develops relationships as a trusted advisor with a portfolio of clients, connecting with key business executives and stakeholders. The role configures, prices and quotes solutions for the customer while also bringing in other team members to find cross-selling opportunities. After securing the order this role manages the order to meet all customer requirements to maximize profitability to the office and company. As new company initiatives are created, this role is responsible in supporting and driving those initiatives in their territory.

Responsibilities:

• Maintains a Sales Plan for each assigned account and works with management to find new clients and opportunities.


• Sells Vertiv products and services to client representatives, such as engineers, architects, or other professional and technical personnel at commercial, industrial, and other establishments.


• Collaborates with other Account Managers in the territory to offer the best possible customer experience to Vertiv customers.


• Achieves or exceeds sales quota.


• Maintains a pipeline in CRM with 3x quota level of personal sales activity.


• Develops relationships within our customer organizations.


• Prepares and follows up on quotations.


• Provides general sales support to customers.


• Builds rapport with customers through regular in-field customer visits.


• Prepares customer submittals, from order entry to shipment.


• Other duties as assigned.

Qualifications:

Minimum Job Qualifications:

• 1+ years of successful sales experience


• Ability to learn technical data and translate it to others.


• Proficient in executing tactical plans to win business


• Coachable and willing to learn


• Strong interpersonal skills a must - brings customer first mindset to internal and external interactions


• Self-disciplined with the ability to manage multiple priorities


• Strong organizational skills, detail oriented, and excellent problem-solving abilities.


• Proficiency in Microsoft Word, Excel and Outlook