Lead, IT Operations Engineer

What would you do / key responsibilities

• Own and evolve internal IT operations, including automation of user lifecycle processes (onboarding, offboarding, transitions, access and identity managemnt ).
• Manage and maintain asset inventories (laptops, peripherals, software licenses, etc.).
• Implement and automate SaaS and endpoint management workflows across departments.
• Build automation scripts and tools using Python, Shell, or similar to streamline repetitive IT tasks.
• Partner with HR, Security, and Engineering to ensure seamless identity/access management and provisioning.
• Monitor and improve SaaS usage through analytics and optimization strategies.
• Develop and deliver internal IT enablement, documentation, and training sessions for end-users.
• Ensure compliance with internal policies and industry standards around access, data handling, and security.
• Troubleshoot and resolve complex IT issues spanning systems, network, and software.

Required Qualifications

• 6-10 years of progressive experience in IT operations, systems administration, or related roles.

• Proven & strong experience with automation platforms

  and lifecycle management (e.g., Workflows,

  JumpCloud

  , or similar).
• Deep understanding of SaaS and asset management (e.g., Google Workspace, Slack, Jira, Zenadmin, Intune, or equivalent).
• Experience building internal dashboards and usage analytics for tool adoption and optimization.
• Excellent documentation, communication, and training skills for cross-functional enablement.

• Strong problem-solving and troubleshooting mindset, with an eye for process improvement.

Preferred Qualifications

• Exposure to basic scripting/programming skills in

  Python, Shell, or Bash

  .
• Exposure to identity and access management (IAM) best practices.
• Experience in a fast-growing tech or SaaS environment.
• Knowledge of security practices for endpoint and SaaS management.
• Familiarity with ITSM tools and frameworks (Jira Service Management preferred).