6521 Service Management Jobs - Page 26

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

Job Summary: We are looking for a new team leader with a dynamic personality, who has experience in vehicle diagnostics in aftersales domain for luxury passenger car market. The role is responsible for teams handling Diagnostics content development, Series maintenance & Field support of the Mercedes-Benz After-Sales Diagnostic tool along with spare part management.This profile reports to Deputy General Manager (L4) and requires minimum 12 years of experience in Automotive After-Sales and Parts Management domain. Key Responsibilities Lead a team of aftersales engineers towards developing and maintaining diagnostic content & troubleshooting for the Mercedes-Benz Aftersales diagnostic tool-Xent...

We are seeking a skilled and forward-thinking Email Engineer with deep expertise in enterprise email infrastructure and a solid understanding of AI tools and capabilities This role requires a deep understanding of Microsoft Exchange (both on-prem and online, email security tools, Outlook and experience supporting large Microsoft Exchange environments. The ideal candidate will also be AI-educated, capable of leveraging AI tools to enhance productivity and lead efforts to implement AI-driven capabilities within the email service domain. This position MUST be flexible to work during US business hours (8am - 5pm CST) Primary Responsibilities: Administer and support Microsoft Exchange (On-Prem an...

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featur...

Job Description WO Value - 220k Location - PAN India In this role you will be responsible for ServiceNow ITSM process readiness for an upcoming production migration and post-migration hyper-care. Individuals in this role are expected to have deep understanding of ServiceNow, the incident, problem, and change processes, and have previous experience as a ServiceNow implementation partner. KEY RESPONSIBILITIES: Learning, with deep expertise in design ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal. Conducting end-to-end ServiceNow testing of transformed ITSM processes in SIT, UAT, and Production environ...

Job Description MIM in banking Domain , looking only for chennai location and Immediate joiners. The MIM team plays a pivotal role in ensuring the stability and resilience of our IT services, swiftly resolving high-impact incidents to minimize disruptions to our banking operations. We are seeking candidates who meet the following key qualifications: Experience : Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain. Certifications : ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices. Technical Proficiency : Deep understanding of infra...

Job Description Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process K...

Job Description Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no ...

Job Summary: We are looking for an experienced and results-driven Team Leader Aftersales Logistics Systems to lead a team of engineers responsible for developing, maintaining, and optimizing logistics processes and systems within the After-Sales domain. The role involves overseeing complex, cross-functional, and international projects while ensuring alignment across various markets. The ideal candidate will bring strong leadership and project management skills, a solid understanding of automotive after-sales systems and processes, and a passion for driving innovation and continuous improvement. The position requires effective stakeholder management, coordination of testing and enhancement ac...

We are looking for a ed professional with 4-5 years of experience to join our team as a Deputy Manager - Operations and Service in Bajaj Finance Limited, located in the banking/financial services/stockbroking/securities industry. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to enhance customer service and satisfaction. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Lead and motivate a team of professionals to achieve operational ...

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 10+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Job Overview We are seeking a skilled ServiceNow Developer to join our team and play a key role in designing, developing, and implementing solutions within the ServiceNow platform The ideal candidate will have expertise in IT Service Management (ITSM) and IT Asset Management (ITAM), ensuring that ServiceNow applications and modules align with business requirements and industry best practices Key Responsibilities Requirements Analysis: Collaborate with business analysts and stakeholders to understand business needs Design And Development Develop and customize ServiceNow applications and modules, ensuring adherence to best practices Configure workflows, forms, fields, scripts, business rules, ...

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range ...

Required great communication skills with presentation Project Service Management Skills. Strong analytical skills and people management skills required. Maintaining project documentation, including project plans, project schedules, meeting minutes, and status reports. Ability to define project schedules, allocate resources, and monitor progress. Ensure projects are delivered on time, within scope, quality, and budget. Be an excellent communicator and comfortable managing multiple tasks. Willing to learn about new technologies. RESPONSIBILITY OVERVIEW Your Role in Action! Collaborate with project managers to develop project plans, including timelines, milestones, and resource allocation. Assi...

As a Territory Manager in this company, your role will involve managing channels (Dealers/Authorized service points) and customers (Farmers) within your assigned territory. You will be responsible for various tasks including customer-centric activities, ensuring quality product installation, timely tractor service, resolving customer grievances through various channels, warranty control, and conducting field service activities. Your focus will be on customer retention, ensuring high Customer Satisfaction Index (CSI), profitability of dealerships, meeting organizational service business targets, and capability building of dealer manpower. Your role will also involve inclusion of channels to p...

**Role Overview:** You will be working as an IFS Cloud Solution Architect (Service Management) at Wipro Limited with a focus on IFS Field Services Management (FSM) and Cloud solutions. Your role will involve upgrading to IFS FSM 6.0 and IFS Apps 10, with hands-on experience in IFS cloud Service Management Solution including PSO, Mobile, and Integrations. **Key Responsibilities:** - Minimum 4 - 12 years of experience in IFS (Field Services Management) PSO, Cloud. - Upgrade to IFS FSM 6.0 and IFS Apps 10. - Hands-on experience with IFS cloud Service Management Solution including PSO, Mobile, and Integrations. **Qualifications Required:** - Minimum 4 - 12 years of experience in IFS (Field Servi...

As a Solace Engineer at Barclays, you will play a crucial role in spearheading the evolution of the digital landscape, driving innovation and excellence by harnessing cutting-edge technology to revolutionize digital offerings and ensure unparalleled customer experiences. **Key Responsibilities:** - Development, delivery, and maintenance of high-quality infrastructure solutions to fulfill business requirements ensuring measurable reliability, performance, availability, and ease of use. - Monitoring IT infrastructure and system performance to measure, identify, address, and resolve potential issues, vulnerabilities, or outages. - Development and implementation of automated tasks and processes ...

As a technology solutions and services provider at QuickFly Technologies, you will play a crucial role in managing day-to-day tasks associated with delivering innovative solutions to clients. Your responsibilities will include: - Troubleshooting technical issues and providing timely resolutions - Implementing and overseeing technology solutions to meet client needs - Collaborating closely with clients to understand and address their technical requirements - Maintaining seamless operations and ensuring high-quality service delivery To excel in this role, you should possess the following qualifications: - Experience in technical troubleshooting, technology implementation, and service managemen...

The Senior Product Manager Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective. Key Responsibilities Work with internal external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented Produce written documentation of the clients business, functional and non-functional requirements Pre...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, managing project timelines, and providing guidance to team members...

Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Any Graduation/Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 2 to 5 years Language - Ability: Japanese - Elementary About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 pe...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integrat...

+The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales & Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkatta | Years of Exp: 8 - 12 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer-facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage i...