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Operational Process Analyst

Operational Process Analyst

Elsevier

1 - 6 years

4 - 9 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

business services service management change management data management risk assessment process improvement analytical configuration management anti money laundering operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Drive adherence to the global change and configuration management process.

Lead process improvement activities.

Conduct testing of service management tools and write process use cases.

Review all production changes for compliance with global change and configuration policies.

Develop modifications and enhancements to global change and configuration policies.

Provide training on change management and tool utilization.

Manage the Change Advisory Board (CAB).

Identify tool improvements for streamlining processes.

Requirements

Strong knowledge of batch processing.

Excellent written communication skills.

Strong change management skills.

Understanding of change request processes.

Experience providing analytical support for system interfaces.

Ability to escalate issues using good judgment.

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Operational Process Analyst