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Service Consultant / Project Manager

Service Consultant / Project Manager

Siemens

5 - 10 years

4 - 6 Lacs

bengaluru karnataka india

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

project management service management customer service agile framework

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Service Problem Analysis & Resolution:

Analyze and resolve complex service problems of C-Arm systems.
Manage on-site assignments, particularly during challenging customer situations requiring deep technical expertise.

Cross-Functional Collaboration:

Work closely with R&D and field engineers to exchange technical insights and feedback for product improvement.
Communicate critical customer situations through defined reporting processes to specialist departments and management.

Problem Management:

Identify systematic product issues early and initiate corrective measures as part of structured problem management.
Contribute to the Service Knowledge Base by documenting and sharing acquired technical knowledge.

Product & Customer Advocacy:

Represent customer service and end-user interests during new product development and installed base management.
Ensure compliance with regulatory and technical documentation requirements.

Agile Project Execution:

Verify and implement service requirements within the agile product development process, following the SAFe (Scaled Agile Framework) methodology.
Collaborate with engineering, quality, and service teams to ensure system updates and maintain traceability throughout the product lifecycle.

Communication & Leadership:

Maintain proactive communication with internal teams and country management.
Provide clear, timely updates on service cases, risks, and improvement initiatives.

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