Service Consultant / Project Manager

Siemens

5 - 10 years

11 - 16 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

project management service management customer service agile agile framework c# software testing manual testing business analysis problem management sql server sql java git product management waterfall j2ee scrum html sdlc jira agile methodology

Work Mode

Work from Office

Job Type

Full Time

Job Description

You are responsible for the analysis and resolution of complex service problems of C-arms.
You take on assignments at the customer''s site, especially in the case of particularly difficult problems/customer situations with a high need for expertise.
You would need to develop close collaborations with the development team (R&D) and the Field engineers to gain and provide feedback to improve the product.
You are responsible for the communication and reporting of critical customer situations via defined processes to the relevant specialist departments and management.
You ensure that systematic product problems are identified at an early stage and that corrective measures are initiated as part of problem management.
You work partly with the development in product projects; You will also transfer knowledge and information you have acquired in a timely manner to the Service Knowledge Base (database).
You are exactly the right person for this position if you communicate confidently with internal specialist departments and the countries and their management with your proactive way of communicating.
You represent Customer Services and customers interests within new product developments and in systems of the installed base. With your diligent approach, you ensure that all regulatory and technical requirements are properly implemented within the documentation.
You take ownership of verifying and implementing service requirements within the agile product development process based on the SAFe (Scaled Agile Framework) methodology in the Business Line Advanced Therapies.
You work closely with engineering, service and quality teams to reflect system changes and maintain traceability throughout the product lifecycle and technical documentation.

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