ServiceNow Citizen Development Coach

Experienced IT professional specializing in Service Management and DevOps practices. The Citizen Developer Coach is responsible for mentoring and guiding business users (citizen developers) in building applications using ServiceNow s low-code/no-code capabilities. This role ensures adherence to governance, security, and quality standards while fostering innovation and enabling rapid application development across the organization.

• Conduct onboarding and training sessions for citizen developers.
• Educate users on ServiceNow low-code tools such as App Engine Studio, Flow Designer, and Integration Hub.
• Ensure citizen-developed applications comply with organizational standards.
• Implement guardrails for security, data integrity, and performance.
• Review and validate citizen-developed applications for functionality and compliance.
• Use tools like Automated Test Framework for testing.

Skills and Qualifications

• B.E/B.Tech in Computer science or related courses
• Understanding IT governance frameworks (e.g., ITIL 4) is crucial for ensuring that all citizen-built applications are secure, compliant, and well-integrated into the existing enterprise systems.
• SOLID GitHub Actions, CI/CD practices background
• The core function involves providing guidance, training, and support to non-technical colleagues, serving as a role model, and providing reusable templates.
• Experience with the scrum and agile practices
• Analytical Thinking Problem-Solving: Ability to analyze complex situations and develop solutions that deliver measurable business value.
• Collaboration Teamwork: Proven experience working effectively across global teams and diverse cultures.
• Ownership Initiative: Demonstrates accountability and proactively drives solutions to completion.
• Clear Communication: Communicates ideas and technical concepts effectively to both technical and non-technical stakeholders.
• Adaptability: Thrives in dynamic environments and adjusts quickly to organizational changes and priorities.
• Knowledge of

  IT governance, security, and compliance standards

  . (good to have).

• Exposure to Agile scrum methodologies
• Understanding IT governance frameworks (e.g., ITIL 4)
• Any prior working experience in a Oil Gas sector, Hands-on Experience with major third-party geoscience applications, including Petrel and RokDoc

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life.

We offer you:

• Competitive compensation
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
• Retirement benefits
• Global networking cross-functional opportunities
• Annual vacations holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

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ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

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