ET&P- ServiceNow - Consultant - GRC/ITSM/ITOM/ITAM/HRSD

Consulting

Technology and Transformation - ETP: ServiceNow

ServiceNow Developer (ITSM/ITOM/HRSD/GRC/ITAM)

What impact will you make

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential.

Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.

Work you ll do

ServiceNow Developer

Key Responsibilities:

• Lead and manage end-to-end ServiceNow implementations across ITSM, GRC, ITAM, HRSD, or ITOM modules.
• Conduct requirement-gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.
• Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.
• Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.
• Provide advisory services and thought leadership on platform best practices, governance, and optimization.
• Drive stakeholder communication, project planning, and risk management.
• Conduct testing, deployment, and post-implementation support.
• Mentor and support junior team members in technical and functional areas.
• Maintain comprehensive project documentation, including technical designs, test cases, and release notes.

Key Skills required:

• Bachelor s degree in computer science, Information Technology, or a related field.
• 5-8 years of hands-on experience with the

  ServiceNow platform

  .
• Strong knowledge of at least one of the following modules:

• GRC:

  Policy Compliance, Risk Management, Audit, Vendor Risk, IRM

• HRSD:

  Case Knowledge Management, Employee Centre, Lifecycle Events, Onboarding

• ITOM:

  Discovery, CMDB, Event Management, Service Mapping

• ITAM:

  HAM, SAM

• ITSM:

  Integration, UI Builder, UI Policies
• Deep understanding of ServiceNow data model, architecture, and integration frameworks.
• Solid understanding of ITIL processes and enterprise service management concepts.
• Excellent communication, stakeholder management, and documentation skills.
• Experience managing cross-functional, global delivery teams.

Preferred Skills:

• ITSM, ITOM, HRSD, ITAM, GRC