Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.
Want to join the leader in AI-powered data security?
The Service Logistic Inventory Specialist will be responsible for managing the end-to-end lifecycle of inventory, spare parts, and support logistics to ensure seamless delivery and support of our software and AI hardware solutions. You will work closely with engineering, customer support, procurement, and fulfillment teams to ensure accurate inventory tracking, timely dispatches, returns, and efficient resource utilization.
How You’ll Spend Your Time Here
- Track and manage the inventory of support tools, hardware components (if any), and license resources across global and regional warehouses.
- Maintain and update the inventory management system (ERP/CRM) with real-time data on stock levels, usage, and returns.
- Reconcile inventory records, conduct regular audits, and flag discrepancies for resolution.
- Coordinate logistics for service-related shipments including replacements, RMAs (Return Material Authorizations), upgrades, and warranty returns.
- Manage logistics SLAs for support cases (e.g., same-day dispatch, next-business-day delivery).
- Collaborate with third-party logistics providers and internal stakeholders to ensure prompt and efficient delivery.
- Work closely with customer success and support teams to fulfill part replacement and asset dispatch requests in a timely manner.
- Maintain documentation related to asset tagging, shipment records, return status, and warranty lifecycle.
- Analyze service logistics data to identify process inefficiencies and suggest improvements.
- Ensure all inventory and logistic practices adhere to company policies, ISO/ITIL standards, and local regulations.
- Generate reports on inventory turnover, service part usage, and SLA performance for management reviews.
WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 7 years of experience in inventory management, logistics coordination, or operations support—preferably in a tech or SaaS product company.
- Familiarity with ERP or inventory systems (e.g., SAP, NetSuite, Oracle, Zoho).
- Proficiency with Excel/Google Sheets and basic data analysis.
- Experience working with support teams in a data or AI-driven software environment.
- Knowledge of IT asset lifecycle, license management, and/or hardware shipping practices.
- Understanding of ITIL practices and service management concepts.
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
