Service Engineer

Job Description

Job Title: Service Engineer Department: Customer Support Location: Delhi About Inkarp Instruments Services Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical, scientific, and research instrumentation across various sectors including healthcare, pharmaceuticals, academia, and industrial R&D. With a focus on excellence in service and technical support, we aim to empower scientific progress through precision and reliability. Job Summary We are seeking a motivated and skilled Service Engineer to join our Technical Services team. The role involves installation, calibration, maintenance, troubleshooting, and repair of a wide range of laboratory, analytical, and scientific instruments. The position also includes execution and management of Annual Maintenance Contracts (AMC), ensuring high standards of service and customer satisfaction. Key Responsibilities  Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.  Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.  Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.  AMC Execution: o Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support. o Maintain and update AMC service logs, renewal status, and customer communication. o Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.  Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.  Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.  Documentation: Maintain accurate and timely service reports, AMC logs, and instrument history records.  Sales Support (Optional): Identify opportunities for AMC renewals, spares, and upgrades during service visits and communicate with the sales team.  Compliance: Ensure all service activities are carried out in line with safety, quality, and regulatory standards. Required Qualifications & Skills  Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.  Experience: 1–5 years in servicing laboratory or scientific instruments, including AMC execution.  Technical Skills: Strong technical troubleshooting, hands-on maintenance, and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.  Soft Skills: Good communication, interpersonal skills, customer focus, and ability to work independently.  Travel: Willingness to travel extensively to customer sites as needed. Preferred Qualifications  Familiarity with AMC management practices and reporting.  Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.  Understanding of service CRM systems and ERP tools.  Knowledge of quality standards like ISO, GLP, GMP, NABL. What We Offer  Competitive compensation and travel allowances.  Opportunities for professional growth and training.  Exposure to advanced lab and analytical technologies.  Supportive work environment with a focus on service excellence.