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MMC Tech is seeking candidates for the following position based in the Gurgaon/ Noida India office: Role Overview As a Senior Software Engineer at Mercer, you will play a key role in shaping our future in the rapidly evolving field of artificial intelligence. In this position, you will design, develop, and support high-performance, scalable software solutions that incorporate AI capabilities. Collaboration is essential, as you will work within a team that follows Scaled Agile methodologies. We are looking for a motivated ServiceNow Developer to support our Risk and Compliance team. The successful candidate will assist in the development and enhancement of the ServiceNow IRM module, contributing to the improvement of our risk and compliance processes. This is an excellent opportunity for someone looking to grow their skills in ServiceNow development. We are seeking a self-motivated and delivery-focused individual with a strong technology background, where experience in AI integrations and prompt engineering will be advantageous, to help us grow our talent and drive innovation in this exciting sector. What can you expect? Being a part of a global team of professionals Interact and work closely with Business Systems & IT Leadership to share best practices, coordinate efforts, build strategic plans/budgets, and continuously improve. Contribute to customer growth and satisfaction by delivering quality solutions for both internal and external products Analyzes, documents and implements solutions aligned with Company’s long-term goals. Focuses on continuous improvements to team and processes to achieve highest efficiency and create maximum value. Works with Lead Developer, Architect, Platform Owner and Stakeholders to address escalated issue What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) We will count on you to: Ensure that solution requirements are gathered accurately, understood, and that all stakeholders have transparency on impacts Write high-quality, maintainable code based on Agile user stories, including unit tests that comply with established coding standards and guidelines, while leveraging AI development productivity tools such as GitHub Copilot to enhance coding efficiency Provide technical guidance and mentorship to junior engineers, serving as a role model and fostering their growth within the team Advocate for best practices in software development, emphasising AI ethics, data privacy, and secure-by-design principles Collaborate with peers to cultivate a culture of continuous improvement, sharing knowledge, technologies, and methodologies Champion Agile practices that are essential for successful product delivery and team collaboration Actively engage in the MMC Technology community, contributing to discussions, collaborations, and learning opportunities Build and maintain strong relationships with product owners, solutions architects, analysts, and leadership to ensure alignment of solutions with business objectives Leverage emerging technologies, including AI, to address real-world challenges and enhance our software solutions Troubleshoot and resolve development issues, focusing on performance and integration challenges Provide technical support to clients for existing issues and recommend enhancements to current solutions What you need to have: We are seeking a Senior Engineer with a proven track record of working on multiple products, particularly those that leverage AI technologies. The ideal candidate will possess: Development and customization of ServiceNow IRM solutions based on business requirements Collaborate with solution architect and lead developer to understand technical specifications and implement solutions Participate in code reviews and contribute to the maintenance of coding standards Troubleshoot and resolve issues related to the ServiceNow platform under the guidance of the lead developer Support the testing and deployment of new features and enhancements Document technical processes and solutions for future reference Stay updated on ServiceNow best practices and emerging technologies Strong Communication Skills: Ability to effectively interact with both technical and non-technical colleagues in a cross-functional environment Strong Self-Starter and Team Contributor: A proactive individual who takes initiative in their work, embraces a model of continuous learning to stay updated with industry trends and technologies, and actively contributes to team success by collaborating effectively and sharing knowledge with colleagues Diverse Software Delivery Experience: A successful history of delivering software across a variety of languages, technologies, and platforms, with familiarity in AI frameworks and libraries being a plus Agile Methodologies: Experience with Agile at Scale, Lean, and Continuous Delivery methodologies to drive efficient development processes Cloud-Native Architecture Knowledge: Familiarity with cloud-native software architectures, particularly in deploying solutions on platforms such as AWS and Microsoft Azure, with an interest in AI applications Security-Driven Design Practices: Understanding of security-driven design principles and experience addressing SAST/DAST findings, especially in relation to AI data handling and model security CI/CD and DevOps Proficiency: Proficiency in CI/CD and DevOps practices, including the use of Quality Gates to ensure high code quality Technical Skills Required: ServiceNow expertise – IRM, GRC, scripting, UI policies, Flows, Workspaces, Workspace configuration API & integration experience - Working with REST APIs, JSON, and ServiceNow Spokes Strong problem-solving skills Good understanding of ServiceNow platform capabilities Excellent communication skills both verbal and written in English Nice to have - Understanding of Operation Risk and Compliance Management processes Qualifications: Bachelor’s degree in computer science, engineering, or related field (preferred) 2-3 years of ServiceNow development experience Proven experience in implementing and customizing IRM for Operational Risk Management and Compliance What makes you stand out? ServiceNow certification (ServiceNow Certified System Administrator and ServiceNow Certified Application Developer, Certified Implementation Specialist – Risk & Compliance preferred) Hands-on experience across the full development lifecycle (requirements, design, build, test, deploy, support) Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person Show more Show less
