The Customer Digital Profile & Consent Platform Product Line, part of the Integrated Services Product Group in GDIA, are dedicated to provisioning API services and Data products enabling connected vehicle functionality, analytics / insights creation, enhanced customer experience across all digital touchpoints, and compliance with regulations pertaining to customer data and marketing.
What You’ll Do
- Lead the end-to-end product lifecycle for new capabilities, ensuring alignment of the roadmap and backlog with strategic objectives across various Ford business units.
- Collaborate with cross-functional teams and stakeholders to define, advocate, and implement platform features and capabilities that align with the vision and objectives for products and services.
- Drive operational excellence focusing on performance, availability, and real-time responsiveness of key APIs to enhance customer experience.
- Implement automation, process improvements, and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation.
- Analyze existing products and datasets to identify business value, data quality improvements, and technical opportunity areas.
- Utilize data-driven approaches, including product experiments, user interviews, and metrics analysis, to gather customer feedback, validate assumptions, and continuously improve the product experience
- Work hands-on with development teams to prioritize, plan, and deliver features that meet product requirements.
- Conduct product reviews and communicate program status, issues, risks, and plans effectively to executive leadership.
- Identify and promote accomplishments and success stories to internal communications teams.
Responsibilities
As a Lead Software Engineering Anchor, you will work on a Balanced Product Team and collaborate with the Product Manager, Product Designer, and other Software Engineers to deliver analytic solutions. You will be responsible for the development and ongoing support/maintenance of the solutions.
- Product And Requirements Management: Participate in and/or lead the development of requirements, features, user stories, use cases, and test cases. Participate in stand-up operations meetings.
- Author: Process and Design Documents
- Design/Develop/Test/Deploy: Work with the Business Customer, Product Owner, Architects, Product Designer, Software Engineers, and Security Controls Champion on solution design, development, and deployment.
- Operations: Generate Metrics, Perform User Access Authorization, Perform Password Maintenance, and Build Deployment Pipelines.
- Incident, Problem, And Change/Service Requests: Participate and/or lead incident, problem, change and service request-related activities. Includes root cause analysis (RCA). Includes proactive problem management/defect prevention activities.
Qualifications
What You’ll Have
- Bachelor’s Degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.
- 8+ years of experience in IT application/product development and delivery, preferably in customer analytics, big data, or related technology domains.
- Proven experience in establishing and coordinating multi-disciplinary teams, products, and services.
- Strong technology know-how related to customer analytics and big data projects.
- Demonstrated ability to deliver on project commitments through leadership, strategic planning, rigorous execution, teamwork, and problem resolution.
- Excellent communication skills capable of translating complex technical ideas to stakeholders at all levels.
- Working knowledge of IT tools and onboarding/offboarding processes.
- Ability to effectively prioritize work across product teams and manage competing demands.
- Excellent people skills with the ability to motivate, mentor, and coach team members.
- Strong soft skills including active listening, availability, mission-focus, transparency, delegation, accountability, and a servant leadership approach.
