Senior Service Delivery Manager

Senior Service Delivery Manager – Cloud & Managed Services

Location: Chandigarh, India

Lead, Inspire, and Deliver Excellence with Cintra!

Who We Are
Cintra is an award-winning multi-cloud and multi-database managed services provider, driving enterprise cloud transformation across the globe. We help organizations modernize their most critical applications and databases, ensuring performance, scalability, and innovation. With offices across the USA, UK, and India, we deliver top-tier managed services and cloud solutions powered by Oracle, AWS, and Azure.

Why Join Us
We’re growing — and we’re looking for a passionate Senior Service Delivery Manager who can lead global delivery operations, inspire teams, and drive service excellence.
If you thrive in a dynamic environment and love taking ownership, this is your chance to make a real impact.

Your Mission

Take ownership of a portfolio of Managed Services and project clients, ensuring smooth end-to-end delivery.
Drive delivery excellence, uphold SLAs, and ensure top-tier client satisfaction .
Lead and mentor global delivery teams — fostering collaboration and accountability. Host customer meetings, status reviews, and executive briefings with confidence and clarity . Provide insights through dashboards, reports, and data-driven decisions . Manage incidents, RCAs, and governance frameworks with precision. Collaborate with finance for billing, invoicing, and resource utilization. Support cloud transformation initiatives across AWS, OCI, and hybrid environments ️.
Continuously improve delivery processes and service frameworks to drive operational efficiency.

What You Bring

12+ years in Service Delivery Management (MSP or enterprise IT environment).
5+ years of experience across Azure / OCI / AWS / Engineered Systems.
Strong knowledge of ITIL practices (Incident, Problem, Change, Request).
Proven leadership and client management skills. Excellent communication, analytical, and stakeholder engagement abilities.

Bonus Points If You Have

ITIL v4 / PMP / PRINCE2 / Agile certifications.
Experience with ServiceNow, Jira, Confluence, Power BI, SharePoint.
Strong data analytics and reporting skills. A calm, problem-solving mindset under pressure .

Education
Bachelor's degree in computer science, IT, or equivalent experience.

What’s in It for You

Work with a cutting-edge global tech leader.
Competitive compensation & accelerated career growth. Join a collaborative, innovation-driven culture. ️ Be part of a global team shaping the future of cloud operations.

Ready to Make an Impact?
Join #TeamCintra and redefine Service Delivery Excellence across the cloud world! ️

Cintra Software & Services is an Equal Opportunity Employer.
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