Senior Service Delivery Manager

Capgemini

9 - 12 years

0 Lacs

bengaluru karnataka india

Posted:2 days ago| Platform:

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Skills Required

service support data transactions drive resolve management upgrading analysis communication analyze optimization

Work Mode

On-site

Job Type

Full Time

Job Description

Location: Bangalore Only

Total Experience:9-12 Years Only.

Job Summary:

The role involves providing technical support and managing cloud-based consumer data platforms for APAC markets. The consultant will ensure smooth data transactions, maintain high service performance, and drive continuous improvement initiatives.

Key Responsibilities

Provide technical support for cloud databases and consumer data platforms across APAC.
Ensure smooth data transactions between upstream and downstream systems.
Monitor service performance and drive SLA compliance.
Investigate and resolve incidents; manage problems and escalations.
Act as the primary contact for stakeholders, ensuring timely updates and service improvement recommendations.

Required Skills

Application Management Expertise
– Experience in managing, upgrading, and supporting cloud-based consumer data platforms.
Service Delivery & SLA Management
– Proven ability to monitor and meet SLA targets with minimal breaches.
Incident & Problem Management
– Strong skills in resolving incidents, conducting root cause analysis, and managing recurring issues.
Stakeholder Communication
– Excellent communication skills for engaging clients, partners, and suppliers.
Continuous Improvement Mindset
– Ability to analyze service data and contribute to process optimization initiatives.

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