Senior Quality Analyst

Position Summary

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What will your job entail?

Job Responsibilities

• Analyzes data related to insurance claims, underwriting, customer service, and other relevant areas to identify trends, patterns, and areas of improvement.
• Participates in the quality assurance process, which includes standards implementation, requirements review, test plan creation, generating test cases and scripts, executing tests, managing issues and reporting results.
• Analyzes requirements, develops, and maintains test plans, scenarios and cases and prioritizes test execution to validate the functionality.
• Performs manual and automated tests for products, recommends test automation approach, tools, and frameworks. Develops test infrastructure and automation tools as needed to expand test coverage and enable non-functional testing.
• Collaborates with other departments to gather data, uses statistical techniques and tools to perform data analysis and draw meaningful insights.
• Defines key performance indicators (KPIs) and quality metrics for various insurance processes, monitors, and tracks performance against established KPIs and presents the reports on quality performance to management and stakeholders.
• Ensures that the insurance practices comply with relevant regulations and standards set by regulatory bodies and industry best practices.
• Identifies potential risks to quality and compliance within insurance processes and develops strategies to mitigate these risks.
• Leads or participates in cross-functional teams to identify opportunities for process improvement implementing quality improvement initiatives and monitoring their effectiveness.
• Collaborates with other teams to improve the overall customer experience by addressing quality issues and implementing solutions.
  

Work Experience And Education

• Bachelor’s degree required, Master’s degree preferred; Software Engineering, Information Technology, Computer Science degree is preferred. Any other related discipline or commensurate work experience considered.
• Minimum of 2 years of experience in Software or Application Testing with a Bachelor’s degree.
  

Licenses & Certifications

• American Society For Quality (ASQ) Certified, Certified Information System Auditor (CISA), or International Software Testing Qualification Board (ISTQB) is preferred.
  

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