Senior Product Manager

About the Role

Senior Product Manager

Key Responsibilities

• Own the end-to-end post-order journey, including order tracking, delivery communication, returns, refunds, and customer feedback loops.
• Deeply understand customer pain points through research, data analysis, and stakeholder inputs.
• Define product vision, roadmap and strategy for the entire charter, aligning with business priorities while keeping customer delight at the core.
• Demonstrate strong product sense and deep problem-solving skills to simplify complex operational challenges into elegant customer-facing solutions.
• Lead cross-functional teams to execute on the roadmap – writing clear product requirements, prioritizing features, and driving execution.
• Collaborate with operations, logistics, and support teams to improve service levels, reduce friction, and proactively solve order-related issues.
• Drive adoption and success metrics (e.g., delivery NPS, order cancellation rates, ticket volumes).
• Continuously iterate , learn, and optimize through experimentation , data insights, and user feedback.
• Balance

  short-term tactical wins

  with

  long-term innovation

  to drive both immediate impact and sustained differentiation .

• Act as the

  voice of the customer

  within the organization, ensuring empathy, clarity of thought, and high judgment in all decision-making.

• Inspire and align teams around a

  compelling product narrative

  , fostering collaboration, accountability, and a bias for action

Requirements

• 5+ years of product management experience, preferably in consumer-facing digital products (e-commerce, food delivery, etc.).
• Strong understanding of supply chain, logistics, or customer service systems is a big plus.
• Proven track record of building and shipping high-impact products at scale.
• Excellent analytical and problem-solving skills; data-driven decision-making mindset.
• Strong communication and stakeholder management skills [with proven ability to influence without authority].
• Comfortable working in a fast-paced, ambiguous environment with shifting priorities.