Senior Process Manager – Ref DataPune / Mumbai / Chandigarh| Full-time (FT) | Financial MarketsShift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NAThe candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives..
Senior Process Manager Role and responsibilities:
- Responsibilities include supervising operational staff and managing client expectations
- Innovate and implement processes, specify automation software needs, recruit, train, manage your team to deliver to client SLAs, and perform continuous process monitoring and improvement
- Work on various automations and continuous process improvement projects
- Analyze complex problems and come up with lateral solutions
- Manage client escalations and suggest mitigation steps to prevent future escalations
- Carry strong customer relationships, learn customer processes and systems build and apply financial product knowledge and manage day to day client interaction
- Career planning of team members and ensure that the team is motivated to give their best at work
- Build domain expertise and lead from the front along with sharing best practices within teams
- Independently handle all client escalations and lead mitigation steps to prevent future escalations
- Collaborate with Quality team in identifying process gaps and drive process improvements
- Govern the processes through timely checks on daily metrics dashboard and reports
- Should handle Client’s escalations and come up with strong remediation plan to mitigate risk items
- People & client management skills
- Passionate person who has a sense of Operations management to lead a team of size 50+
- Excellent presentation & communication skills (written & verbal); Comfortable presenting at all senior levels
- Comfortable with Global Shift timings (APAC, EMEA, late EMEA or Night shifts)
- Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel
- Organized, Detail Oriented, Flexible, Self-Starter & highly motivated
- Should be able to act fast and decisively when dealing with critical situations
- Good execution in planning, organizing and time management
- Strong business understanding of Reference Data management
- Willingness to continuously learn and upgrade skills
Technical and Functional Skills:
- Experience of t rade lifecycle across various asset classes across geographies
- Excellent communication with leadership and team management skills
- Capability to manage team size of 50+
- Ability to impact customer directly
- Analytical and Problem solving abilities
- Quality consciousness
- Relationship building and networking skills.
- Drive process initiatives and have implemented big bang ideas using latest tech tools like EUCs, Alteryx, Gen AI or Robotics
- In addition, the incumbent needs to possess strategic perspective, business acumen, action orientation and drive for results
- Exposure to Bloomberg & Reuters including global exchanges
- US B1 / B2 VISA and renewal year should not be less than 2 years
About EClerx
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx Financial Markets
offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law
