Senior Operations Manager

Senior Operations Manager Role Overview The Senior Operations Manager is responsible for leading and optimizing day-to-day operational activities, driving process excellence, improving productivity, and ensuring seamless cross-functional coordination. This role is strategic and hands-on—focused on building scalable systems, driving operational KPIs, and enabling organizational growth. Key Responsibilities: 1. Operational Strategy & Execution Develop and implement operational strategies aligned with organizational goals. Optimize workflows, processes, and SOPs to drive efficiency and cost savings. Lead transformation and automation initiatives across operations. 2. Team Leadership & Management Manage, mentor, and develop cross-functional operations teams. Set performance goals, track progress, and conduct regular performance reviews. Foster a high-performance culture rooted in accountability and continuous improvement. 3. Process Improvement & Quality Management Conduct root cause analysis and implement corrective actions for recurring issues. Establish measurable performance metrics and continuously monitor KPIs. Champion lean, Six Sigma, or other process improvement methodologies. 4. Cross-Functional Collaboration Work closely with Product, Finance, HR, Supply Chain, Sales, and Customer Success teams. Serve as a key liaison for operational alignment across internal functions. Ensure smooth onboarding of new processes, systems, and technologies. 5. Budgeting & Resource Planning Create and manage departmental budgets, forecasts, and resource allocation plans. Identify cost-reduction opportunities without impacting service quality. Track operational expenses and ensure compliance with financial targets. 6. Risk Management & Compliance Ensure adherence to regulatory, legal, and internal compliance standards. Identify operational risks and implement mitigation plans. Maintain accurate operational documentation and audit readiness. Required Qualifications Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field (MBA preferred). 5-7+ years of experience in operations, with at least 3–5 years in a leadership role. Strong analytical and strategic thinking skills. Proven experience driving process improvements and managing complex operations. Excellent leadership, communication, and stakeholder management abilities. Proficiency in data analysis tools (Excel, SQL, BI dashboards) is a plus. Experience with Lean/Six Sigma methodologies preferred. Key Competencies Operational Excellence Strategic Planning Team Leadership & Development Decision-Making & Problem Solving Project & Program Management Cross-Functional Collaboration Data-Driven Mindset Change Management