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Senior Manager - Sales & Growth Operations

0 years

0 Lacs

hyderābād

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

drive ai scaling technology cutting data portfolio multiplier enablement support management connect billing finance pricing service salesforce pipeline prospecting governance report research coordination development consulting communication synthesize collaborative solver automation learning integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Sales & Growth Operations Manager or Senior Manager
We are seeking a highly motivated and detail-oriented Sales & Growth Operations Manager to partner with Growth Relationship Managers (GRMs) across a portfolio of strategic accounts. This role will serve as a force multiplier — driving sales operations, growth enablement, and account support — while freeing up GRMs to focus on client-facing growth activities.
The ideal candidate is senior enough to engage directly with business leaders, yet hands-on and execution-focused to ensure momentum and follow-through. This individual will bring strong sales operations expertise, project management discipline, and the ability to connect the dots across multiple functions to drive results
Responsibilities
Sales & Commercial Execution
  • Oversee billing, change requests (CR), purchase orders (PO), and draft SOW processes in partnership with various teams including finance and Operations.
  • Track renewals, COLA execution, and contractual obligations well in advance to ensure seamless client experience.
  • Coordinate RFP responses end-to-end, working with pricing, solutioning, service lines, and legal teams to deliver high-quality submissions.
Sales Operations & Governance
  • Manage Salesforce processes, ensuring pipeline accuracy, opportunity progression, and portfolio visibility.
  • Drive Sales Navigator prospecting efforts, build stakeholder maps, and maintain governance tracking.
  • Monitor and report on executive connects, client engagements, and account health metrics.
Growth Enablement & Strategic Support
  • Partner with GRMs and Growth Ops to deliver account research, market intelligence, earnings call insights, and competitive analysis.
  • Lead coordination of Points of View (POVs), ensuring timely inputs from service lines, solutions, and creative teams.
  • Track and manage action items across account plans, governance sessions, client events, and satisfaction surveys.
  • Provide project management rigor to ensure commitments are executed and risks mitigated.
Impact & Success Measures
  • GRMs are freed up to focus on expanding buying centres, deepening executive connects, and shaping client positioning.
  • Account and contract obligations are proactively managed, with zero disruption to client relationships.
  • Portfolio growth is accelerated through disciplined operations, consistent follow-up, and seamless coordination across functions.
Qualifications we seek in you!
Minimum Qualifications
  • Excellent experience in program governance / management and/or sales Ops, account management, or business development support within consulting, BPO, or IT services.
  • Proven expertise in Salesforce (SFDC); experience with Sales Navigator and research tools a plus.
  • Strong program/project management skills with the ability to handle multiple priorities.
  • Excellent communication, stakeholder management, and follow-up skills.
  • Strong analytical capability to synthesize account research, financials, and market insights
  • Senior presence with the ability to work directly with GRMs and leadership.
  • Hands-on, detail-oriented, and willing to own sales execution process end-to-end.
  • Collaborative and resourceful, able to navigate multiple teams and functions.
  • Highly proactive with a “no task too small, no challenge too big” mindset.
Preferred Qualifications/ Skills
  • Must be a proactive problem-solver with a strong ability to manage multiple priorities and work effectively under pressure.
  • A "deal win" mentality and a willingness to challenge conventional thinking are crucial.

Why join Genpact?
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


JobSenior Manager

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 10, 2025, 12:46:23 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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