Senior Manager, Product Owner [T500-20830]

About Us:

Marriott International Inc.

Marriott Tech Accelerator center

Marriott Tech Accelerator center is fully owned and operated by ANSR. All associates at Marriott Tech Accelerator will be ANSR employees, delivering services exclusively to ANSR's client, Marriott International.

Role Title: Senior Manager, Product Owner

Position Summary:

As a member of the Core Loyalty Management Products team, the Director/Product Manager (PM) manages a portfolio of work to deliver Core Loyalty related capabilities driven by the Core Loyalty product and loyalty Operations organizations. The Director manages the development and execution of core loyalty product roadmaps and works with multiple teams to coordinate and prioritize the delivery of continuous business value. In addition, the role supports initiation of new business opportunities identified by business stakeholders and coordinates across Enterprise Products teams. The role will bridge technical and business teams to ensure the products are delivered to meet business needs.

The Director/Product Manager (PM) will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The Director is a Loyalty evangelist and subject matter expert, with knowledge of financial controls a plus, and serves as the “go to leader” for timely updates to internal and, where applicable, external customers.

Job Responsibilities:

• Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions for assigned product(s).
• Gather and detail product requirements from stakeholders across the organization to inform roadmap items; evaluate technical complexity of requirements in order to appropriately prioritize work and manage expectations cross-functionally.
• Develop and lead the technology roadmap and backlog to implement specific product capabilities, ensuring critical requirements are identified, the best solutions for the end user are delivered every time, and alignment with broader group and portfolio objectives.
• Advocate for the end user by developing a deep understanding of their needs through feedback and research.
• Collaborate with cross-functional team members to drive value and develop customer friendly features and enhancements.
• Provide direction for the technology development, including cost estimation, budget management, scope and delivery strategy definition, and establish milestones/schedules.
• Work with Product owners to guide them in writing user stories and acceptance test criteria for features and detailed functional & nonfunctional requirements for the engineering teams.
• Partner with solution architects and software engineers to determine best technical implementation methods as well as a reasonable implementation schedule.
• Plan delivery, integration & test, and post-launch support for all the elements required in product delivery and operation working with applicable teams.
• Manage project/scrum teams based upon roadmap(s). Meet regularly with the team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely.
• Maintains high performance levels by attracting, developing and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals.
• Contribute to end user support artifacts/information/collateral development including feature/capability descriptions, end user business value stories, etc.
• Actively drives adoption of Technology operating model changes.
• Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.

Skill and Experience:

• 4-year degree from an accredited university, preferably in a technology and business discipline.
• 8+ years in technology, product management and/or business consulting, demonstrating progressive career growth and patterns of exceptional performance.
• Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities.
• Strong interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability.
• Demonstrated ability to assess end user/customer needs, creatively approach solutions, and decide and influence appropriate course of action, translating the same into a clear roadmap and definition of success.
• Understands and able to discuss technology concepts and build consensus by translating between technical and non-technical audiences.
• Ability to establish clear communication and storytelling via presentations, key performance metrics, reports and data.
• Experience working directly with technical team members, including Architects and Engineers, on product design and enhancement, including evaluating trade-offs and leading exploration of new opportunities.
• Direct management of cross functional, sourced and matrixed teams and complex budgets in excess of $3M in direct and indirect costs.
• Experience and success in implementing new business applications with complex technology integration and business process change on time, on budget, and with high client satisfaction.
• Experience building business cases to drive investment and resource decisions

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Education and Certifications:

• Undergraduate degree or equivalent experience/certification.

Work location:

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Marriott’s core values:

At Marriott, our core values make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.