About Marriott: Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories. Role Title: Senior Engineering Manager SRE (Loyalty) Position Summary: The Sr. Engineering Manager Site Reliability Engineering (SRE) is responsible for the reliability, scalability, and performance of mission-critical cloud and on-prem services that support millions of Marriot customers globally. This role involves overseeing incident management, driving automation efforts, and working closely with cross-functional teams to ensure alignment between SRE strategy and business objectives. Partners closely with Product Teams, Applications teams, Infrastructure, and the broader Applications and Infrastructure Delivery teams to develop key metrics and KPIs to improve applications stability, availability and performance. The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize cloud infrastructure and uphold the highest standards of operational excellence in a dynamic, fast-paced environment. Job Responsibilities Service Reliability & Performance: Ensure reliability, availability, and scalability of mission-critical cloud services. Drive incident management and post-mortem analysis to resolve and prevent issues. Optimize infrastructure usage across cloud and on-prem environments. Lead the automation of operational processes for scale and efficiency. Define and communicate SRE strategy, metrics, and performance to leadership. Application Performance & Monitoring: Assess application architectures for key monitoring points. Define KPIs and implement performance tracking and compliance reporting. Drive adherence to monitoring standards and deliver regular performance updates. Stakeholder & Relationship Management: Collaborate with enterprise architecture, infrastructure, and vendor teams. Align tools and services with organizational objectives. Build and maintain strong cross-functional and service provider relationships. Project & Priority Management: Serve as a senior technical expert, setting and delivering strategic priorities. Plan, schedule, and resource manage to ensure timely delivery of goals. Communicate results via reports, dashboards, and presentations. Technical Support & Leadership: Provide technical consultation and leadership across teams. Drive improvements in processes, systems, and operational outcomes. Stay current with emerging technologies and apply best practices. Skills & Experience: 8–10 years in IT operations or technical project management. 4+ years as an SRE managing high-availability systems, with 2+ years in public cloud (preferably AWS). Strong programming experience in Java, Python, Go, Perl, Bash. Deep expertise in SRE practices: SLOs, Error Budgets, Incident Response, Capacity Planning. Proficient in Agile, CI/CD, Jira, Jenkins, Git, Kubernetes, and cloud-native deployment. Experience with observability tools and security frameworks (ISO27001, SOC II, PCI-DSS, HIPAA). Familiar with SaaS, IaaS, PaaS architectures. Strong collaboration skills across global teams (US & India). Ability to influence cross-functional teams, manage change, and lead process alignment. Education & Certifications: Bachelor’s degree in Computer Science or related technical field (or equivalent experience/certification). Education and Certifications: Undergraduate degree in Computer Science or related technical field or equivalent experience/certification Work location: Hyderabad, India. Work mode: Hybrid Show more Show less