Senior Manager Human Resources

JOB SUMMARY

The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him/her. Shall be responsible for driving and managing all local level HR initiatives/employee engagement agenda and activities. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES

Recruitments and Selection

• Responsible for recruitment and selection of frontline sales people.
• Identifying low cost hiring sources
• Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
• Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding

• Responsible for smooth on-boarding of new hires
• Ensuring timely generation of Employee Codes
• Ensuring timely generation of appointment letters
• Coordination and ensuring attendance for HR Induction and orientation program.

HR Operations

• Ensuring proper and complete documentation post selection of candidates.
• Collection of all pre-joining documents.
• Collection of Joining kit/post joining documents from the candidates.
• Leave and Attendance management for new joiner

HRIS

• Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
• Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management

• As HR SPOC, responsible for managing employee related queries and their resolution.
• Ensuring proactive employee communication on process and policies.
• Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
• Track employee escalations and take proactive steps to control escalations.

Exit Management

• Keeping track of all exits happening within the zone
• Conducting exit interviews of Front line sales employees and doing attrition analysis.
• Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing

• Managing vendor payment with HO for the same.
• Manage IJP roll out and closure on system, send regret and congratulatory mails.
• Drive sourcing through Employee referrals and Portals

MDP

• Responsible for collating the MDP nominations for the Zone.
• Tracking & ensuring 100% adherence to the nomination
• Coordinating Bhandan logistics, nomination etc.

Engagement

• Connect up with top & bottom FOS
• Pulse/ Kenexa/ Bottoms Up calls with FOS

CARS (Portal Management)

• Salary Issues
• Incentive
• CMOB etc

Key Skills

• Strong Communication and Relationship Management skills
• Ability to influence and align
• High Process Orientation
• Strong Analytical skill
• Strong business understanding

Measures of Success

Talent Management ,Cost & Productivity

• Hiring of FOS within agreed TAT
• Source Mix

Culture & values

• EDAP execution as per TAT
• Team Awards/Torch Bearers Nominations etc

HR Operation

• TAT For ECODE, F&F
• TAT for Case Closure as per Matrix

Engagement & Connect

• Driving Kenexa Employee Engagement Survey
• MDR Coverage
• Engagement Calendar Execution

People Agenda

• TAT & Process Impact

Desired qualification and experience

• MBA/ Post Graduate in HR from premier institute is preferred
• 8 to 10 years of experience in handling Business HR process and a team.
• Excellent Interpersonal and communication skill, Ability to work in tight deadlines