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EXL Services
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Senior Manager

Senior Manager

EXL Services

10 years

5 - 10 Lacs

Noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

migration management compliance risk analysis regulations data transitions reports addition leadership engagement assessment engineering service development drive design training technology pricing communication certification workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Manager

EXL/SM/1429459

TransitionsNoida

Posted On

22 Jul 2025

End Date

05 Sep 2025

Required Experience

10 - 15 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Manager

Cost Code

P020101

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1500000.0000 - 2300000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Enabling

Sub Group

Transitions

Organization

Transitions

LOB

Transitions

SBU

Transitions

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

MIGRATION MANAGEMENT

PROJECT MANAGEMENT

COMPLIANCE

RISK & COMPLIANCE

RISK AND REGULATORY COMPLIANCE

RISK ANALYSIS

COMPLIANCE REGULATIONS

COMPLIANCE PROCEDURES

Minimum Qualification

GRADUATION

Certification

No data available

Job Description

Position Title, Responsibility Level

Manager/

Senior Manager -

Transitions FLC

Function

Transitions

Reports to

Sr. Manager / AVP

Permanent/ Temporary

Permanent

Span of Control

Manager-Transitions (as applicable based on program size
Individual Contributor

Location

Noida/ Pune

Basic Function

The resource will be responsible for leading Transitions anywhere from across the EXL global footprint. The resource should have an in depth knowledge of Transitions.

The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.

The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.

Essential Functions

Will execute transition of processes with end to end accountability
Consultants in this practice will be required to work closely with our clients on onsite projects
Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
To lead client engagements, ensuring consistent service delivery
Business development in select accounts
Review projects at milestone dates for compliance to methodology and policies
Drive compliance
Ensure Risks are reviewed along with mitigations or a POA in place
Escalate discrepancies if any
Educate Transition Managers as required

Primary Internal Interactions

Transitions Reviews. Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team

Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis

Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions

The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes

Skills

Technical Skills

Analytical skills
Problem solving skills
BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
Domain knowledge in specific vertical

Process Specific Skills

Project management skills

Soft skills (Desired)

Soft Skills (Minimum)

Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
Self starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self motivated to pursue and explore different avenues to come up with the optimum solution

Education Requirements

Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred)

Work Experience Requirements

10+ years of experience, most of which should be in BPO environment
3+ years of the BPO experience should be in Transitions
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement
Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

Annexures:

Requirement for Transitions FLC

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

___________________________________ ___________________________________________ ____________________________

Candidate Supervisor/Manager Date

Workflow

Workflow Type

L&S-DA-Consulting

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