Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurgaon
>
EXL Services
>
Senior Manager

Senior Manager

EXL Services

10 - 15 years

0 Lacs

Gurgaon

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

analysis testing data reporting ai cutting test regression integration jira reports analyze design strategies usability effectiveness scalability software tracking excel security scripting processing communication workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Manager

EXL/SM/1425519

Digital SolutionsGurgaon

Posted On

23 Jul 2025

End Date

06 Sep 2025

Required Experience

10 - 15 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Manager

Cost Code

G090707

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

2000000.0000 - 3000000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

EXL Digital

Sub Group

Digital Solutions

Organization

Digital Solutions

LOB

CX Transformation Practice

SBU

CX Delivery

Country

India

City

Gurgaon

Center

IN Gurgaon C61

Skills

Skill

QUALITY ANALYSIS

TESTING

TESTING ENGINEER

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

Job Title: Quality Assurance (QA) Engineer – Conversational & Agentic AI

Overview:

We are seeking a skilled Quality Assurance (QA) Engineer with 3–7 years of experience in testing, QA, and reporting within the dynamic fields of Conversational AI and Agentic AI/LLMs. The ideal candidate will be passionate about ensuring the quality of cutting-edge AI systems, with a particular focus on conversational platforms, intelligent agents, and large language models (LLMs).

Key Responsibilities:

Develop and execute test cases, scripts, and procedures for both Conversational AI applications and Agentic AI/LLM systems.
Collaborate with product managers, developers, and stakeholders to maintain quality standards throughout the product lifecycle.
Conduct functional, regression, integration, and performance testing on Conversational AI platforms, agentic AI frameworks, and LLM-based solutions.
Identify, document, and track defects using JIRA, providing detailed insights and reports on testing outcomes.
Analyze business and technical requirements to design test strategies tailored to Conversational AI and Agentic AI/LLM use cases.
Evaluate the usability, effectiveness, and scalability of AI-driven applications, offering actionable feedback.
Generate comprehensive test reports and summaries for stakeholders, highlighting key findings and recommendations.
Continuously improve QA methodologies to meet the evolving demands of Conversational AI and Agentic AI technologies.

Required Qualifications:

3–7 years of experience in software testing and quality assurance, with expertise in Conversational AI and Agentic AI/LLMs.
Strong understanding of standard testing practices, methodologies, and tools for AI applications.
Hands-on experience with JIRA for defect tracking and project management.
Proficiency in Excel for data analysis and reporting.
Knowledge of functional and non-functional testing, including performance and security testing.
In-depth familiarity with LLMs, agentic AI systems, and conversational technologies.
Proven ability to work effectively in cross-functional teams within fast-paced environments.
Excellent problem-solving and analytical skills.

Desired Qualifications:

Experience with automated testing tools and scripting languages.
Exposure to natural language processing (NLP) testing and validation of intelligent agents.
Familiarity with version control systems.

Personal Attributes:

Exceptional attention to detail and a strong commitment to quality.
Excellent communication skills, both written and verbal.
Self-driven and motivated to innovate within the AI domain.
Ability to prioritize and manage multiple tasks in a dynamic, fast-evolving environment.

Workflow

Workflow Type

Digital Solution Center

More Jobs at EXL Services

Executives

Pune, Maharashtra

1.0 - 5.0 yrs

INR 3 - 5 Lacs

Executives

Chennai, Tamil Nadu

Experience: Not specified

INR 3 - 5 Lacs

Executives

Noida, Uttar Pradesh

Experience: Not specified

INR 3 - 5 Lacs

Senior Executive

Jaipur

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Assistant Manager

Noida

3.0 - 5.0 yrs

INR 7 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

EXL Services

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Manager