Senior Manager

EXL is seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.

Responsibilities:

Lead voice and digital AI Self-Service solutions for large, multi-location contact centers

Design, develop and implement AI self-service applications with Google CCAI

Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design

Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects

Collaborate with project team members to provide input to conversation design specifications

Integrate to backend systems using web services, databases, and reporting

Perform Unit Testing of developed code

Assist with System and Functional Testing

Required Skills/Experience:

8+ years of architect experience overall

4+ years of experience with DF ES/CX

2+ years of technical on-hands experience with Google Cloud CCAI

Google Certification a plus and/or Badge completion required

Knowledge of Cloud Services Architecture, Apigee, Vertex AI

Ability to support multiple projects at the same time

Experience in managing large multi-site contact center implementations

Experience managing and guiding developers or interest in doing so

Experience in writing Solution Document Designs/specifications for IVA applications

Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon

Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.

Must be able to work independently, be organized, self-motivated, and have attention to detail

Excellent communication skills, both written and verbal

Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js , AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift

Support integrations with back-end data systems

Web Services REST API, Soap

Databases SQL, Oracle, MongoDB, PostgreSQL

Reporting

Candidate must have a 4-year bachelor s degree

Desired, not required:

Experience managing staff

1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience

VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s