Senior Manager, Analytics

About Us

About the Role

Senior Manager, Analytics

In this role, you’ll lead a team of talented analysts who work across multiple strategic initiatives—from funnel optimization and customer quality to AI-driven experimentation. You’ll shape how we collect, interpret, and act on data across the business, developing both the technical infrastructure and the analytical culture that enable JustAnswer to move faster and think smarter.

This is a role for someone who loves data and people in equal measure—someone excited to roll up their sleeves with SQL and Python one moment, and coach their team or present insights to executives the next. You’ll bring a balance of strategic vision, hands-on technical skill, and mentorship to help your team—and the company—reach the next level of data maturity.

What You’ll Do

• Lead & Grow a High-Impact Team:

  Manage and develop a team of analysts (approx. 6), helping them level up their skills, expand their impact, and grow in their careers.

• Be a Strategic Partner:

  Collaborate with initiative leaders across the business to shape experiments, define success metrics, and translate data into action.

• Stay Hands-On:

  Dive deep into data when needed — writing SQL queries, Python scripts, and building Power BI dashboards. Lead by example and set the standard for analytical excellence.

• Champion AI & Innovation:

  Leverage AI tools and APIs (e.g., ChatGPT, Gemini) to automate insights, explore unstructured data, and modernize the way we do analytics.

• Share the Story:

  Lead analytics reviews and present findings to cross-functional and executive audiences — turning data into clear, compelling narratives.

• Collaborate Cross-Functionally:

  Work closely with ADI and Engineering teams to ensure data accuracy, experimentation design, and analytics scalability.

What We’re Looking For

• 5–10 years of experience in analytics, data science, or a related field (We’re open to exceptional candidates with slightly less experience who demonstrate strong leadership and deep AI/experimentation expertise.)
• Strong technical skills: SQL, Python, and data visualization tools (Power BI preferred)
• Proven experience designing and analyzing experiments (A/B testing, Bayesian, or multi-armed bandit approaches)
• Experience working with APIs and modern AI tools
• Demonstrated success as a people leader — coaching, mentoring, and developing analysts
• Excellent communication and storytelling skills — able to explain complex data clearly to any audience
• A growth mindset and a passion for applying AI in analytics

What to Expect in Your First 90 Days

• First 30 days:

  Learn our data, tools, and people. Understand how analytics drives our initiatives.

• By 60 days:

  Shape team development plans, clarify goals, and start leading key deliverables.

• By 90 days:

  Deliver your first analytics business review and showcase insights to leadership.

Why You’ll Love It Here

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We’re transforming analytics with AI — and we’re doing it at scale. If you want to lead a team where curiosity, innovation, and data drive everything we do, this is the job for you.

Why Join Our Team

Our JustAnswer Promise

Our Commitment to an Inclusive Workplace

AI Disclosure & Informed Consent