Role Overview
We are seeking an experienced IT Infrastructure professional to lead, scale, and secure the technology backbone of our fast-growing fintech organization of around 1000 employees. The role requires a seasoned leader who can oversee infrastructure operations, information security, compliance, audits, cloud & on-premise systems, data governance, and networking, while enabling business agility, resilience, and regulatory compliance.
Key Responsibilities
- Infrastructure & Operations :
- Oversee design, implementation, and maintenance of all IT infrastructure (servers, storage, network, cloud, endpoints).
- Manage hybrid environments (cloud + on-prem), including Linux/Unix and Windows servers.
- Ensure 24x7 availability, scalability, and performance of production systems.
- Reporting for availability, scalability, capacity planning.
- Implement ITIL-based processes for incident, problem, and change management.
- Capacity planning, cost optimisation, vendor & AMC management.
- Compliance :
- Ensure compliance with RBI, PCI-DSS, ISO 27001, SOC 2, GDPR (if applicable).
- Closure of VAPT data points with respect to infrastructure
- Ensure Patch management of the infrastructure.
- Manage disaster recovery drills.
- Implementation of new guidelines as released by the regulator.
- Networking & Connectivity :
- Manage enterprise-wide LAN/WAN, VPNs, SD-WAN, firewalls, proxies, and load balancers.
- Ensure high availability, performance tuning, and monitoring of connectivity across branches, data centers, and cloud platforms.
- Define network segmentation, zero-trust frameworks, and security zoning.
- Cloud & On Premise Platform Management :
- Drive cloud strategy (AWS/Azure/GCP), ensuring cost efficiency and resilience.
- Oversee containerization, Kubernetes clusters, and DevOps pipelines (in collaboration with engineering).
- Define backup, DR, and BCP solutions across cloud/on-prem workloads.
- Backup, restoration and reporting of vms, databases.
- Governance, Risk & Audits :
- Prepare and lead internal & external audits (ISO, RBI, PCI-DSS, SOC2).
- Implement IT GRC (Governance, Risk, Compliance) processes.
- Track audit remediation, and continuous improvements in infrastructure.
- Team Leadership :
- Lead and mentor teams across IT Ops, Networking, Security, Support & Admin.
- Build a culture of accountability, innovation, and service excellence.
- Develop training programs for infra/security awareness across employees.
Key Requirements
Education & Certifications :
- Bachelors/Masters in Computer Science, IT, Electronics, or related field.
- Preferred : CISSP, CISM, CISA, CCNP, AWS/Azure Cloud Architect, ITIL, ISO 27001 LA.
Experience
- 12-18 years of IT Infrastructure experience, with at least 5 years in a leadership role.
- Proven track record in fintech, BFSI, or other regulated industries.
- Strong expertise in :
- Linux/Unix, Windows Servers, Virtualization (VMware/Hyper-V)
- Networking (Cisco, Fortinet, Palo Alto, Juniper)
- Cloud (AWS/Azure/GCP)
- Security tools (SIEM, DLP, IAM, Endpoint Protection, SOC Ops)
- Database infrastructure (MySQL, PostgreSQL, Oracle, NoSQL)
- ITSM tools :
- Strong leadership, stakeholder management, and vendor negotiation.
- Excellent knowledge of IT governance frameworks .
- Ability to balance cost optimisation with performance/security.
- Strong problem-solving, crisis management, and decision-making.
Success Metrics
- 99.99% uptime for mission-critical systems.
- Successful completion of regulatory & external audits with minimal observations.
- Reduction in security incidents and faster incident response times.
- Optimised IT spend while maintaining scalability and resilience.
- High employee satisfaction with IT services.
(ref:hirist.tech)
