Senior Implementation Manager

Role: Senior Implementation Manager

About Sutra.AI

AI Enterprise SaaS platform

Senior Implementation Manager

operational excellence

senior execution leadership role

lead a team of Implementation Managers and cross-functional contributors

Head of Delivery

Why This Role Matters

precision of its implementation

remote, detail-heavy execution role

high-level strategy

Must-Have Qualifications

• 5+ years

  of technical project management experience, ideally in

  AI, data, or software development

  projects.
• Proven ability to

  run delivery projects

  with remote teams and distributed stakeholders.
• Familiarity with

  cloud deployment, data pipelines, APIs, and AI/ML workflows

  (you don’t need to build, but you should understand dependencies).
• Experience working in

  agile or semi-agile environments

  .
• Strong

  communication skills

  - especially written updates, project tracking, and structured documentation.
• Highly organized with an

  ownership mindset

  - you keep things moving and follow through rigorously.

Required Experience Specifics

• Customer-facing delivery experience:

  Direct customer interaction during implementations.

• Multi-project management:

  Ability to manage 4–5 concurrent implementations (customer PODs).

• Crisis management:

  Experience handling production issues or failed deployments.

Key Responsibilities

1. Delivery Excellence and Workflow Ownership

• Lead Sutra’s

  standardized transformation playbook

  end-to-end - covering data integration, use case definition, AI model development, and deployment.
• Ensure

  structured, measurable implementation processes

  that deliver on-time, high-quality outcomes for every customer.
• Institutionalize

  best practices for delivery governance, QA, and release readiness

  .

2. Productization of Delivery Workflows

• Partner with the Product and Engineering teams to transform

  manual or human-in-the-loop (HITL)

  activities into

  productized features and automation tools

  .
• Continuously evolve the

  delivery playbook

  into a

  scalable digital framework

  that reduces time-to-live and increases repeatability.

3. Customer Implementation Leadership

• Serve as the

  operational bridge

  between customer goals and technical execution.
• Drive alignment between

  Solution Architects, Data Engineers, and Developers

  to ensure seamless handoffs and milestone tracking.
• Anticipate and

  resolve blockers

  before they impact timelines.

4. People and Process Leadership

• Build, coach, and manage a

  team of Implementation Managers

  capable of handling concurrent enterprise projects.
• Foster a

  delivery culture

  grounded in ownership, precision, and accountability.
• Implement

  performance metrics

  aligned with customer satisfaction, on-time delivery, and risk reduction.

5. Metrics, Reporting, and Governance

• Track and report

  delivery health

  across all accounts using structured dashboards.
• Define key performance indicators (on-time delivery rate, escalation count, time-to-resolution, customer satisfaction).
• Support executive leadership in

  quarterly business reviews

  and

  product strategy sessions

  .

6. Cross-Functional Collaboration

• Work closely with

  Product, Sales, and Customer Success

  to ensure alignment on customer commitments.
• Partner with

  AI Productization and Engineering

  teams to ensure seamless deployment pipelines.
• Participate in internal

  leadership meetings

  , providing data-driven insights on delivery operations.

Competencies

• Execution Leadership:

  Drives teams toward excellence under pressure while maintaining clarity and calm.

• System Thinking:

  Builds scalable workflows that connect technical delivery with productized value.

• Operational Rigor:

  Obsessed with timelines, structure, and measurable success.

• Communication Mastery:

  Translates between technical and business stakeholders with precision and empathy.

• Problem Solving:

  Anticipates issues, diagnoses root causes quickly, and implements sustainable fixes.

• Ownership Mindset:

  Treats delivery outcomes as core to Sutra’s reputation and customer impact.

Success Metrics

• ≥

  95% On-Time Delivery Rate

• <

  10% Escalation Rate per Quarter

• 90% Customer Satisfaction (Implementation NPS)

• Time-to-Resolution:

  Avg. < 24 hours for blockers

• Reduction in HITL tasks

  through productization (Quarter-over-Quarter)

Role Logistics

Location:

Reporting Structure:

• Reports to:

  Head of Delivery

• Dotted Line:

  CAIO

• Collaborates With:
• Product Management
• AI Productization
• Delivery Excellence Team
• Customer Success & Sales

Cadence & Collaboration

• Weekly

  Implementation Machine L10

• Weekly

  Product-Delivery Sync

• Value Enablement Sessions

• Customer SteerCo

  and

  Go-Live Reviews

• Daily Standups

  and

  Sprint Reviews