Senior Data Architect

Key Responsibilities:

• Produce ongoing reporting and analytical insights of all VOC metrics to support decisions and track the success of internal initiatives.
• Collaborate with and act as a point of contact for our global strategy, operations and greater Customer Listening teams to drive value added reporting and insights generation.
• Manage and maintain our reporting dashboards (Qualtrics and Tableau) and leveraging Big Data to enhance research.
• Demonstrate thought leadership by finding opportunities to perform novel analyses to support on-going and new projects.
• Raise critical reporting concerns with relevant support teams (Technologies, Qualtrics, leader, etc.) and mobilize resources to resolve issues
• Understand challenges, industry trends, consult and help business partners achieve their objectives.
  

• Strong organizational and project management skills.
• Professional experience in a highly analytical role such as business intelligence/analytics.
• Strong skills in data management, analysis, and deriving actionable insights.
• Experience conducting and analyzing customer satisfaction data and knowledge of survey methodology a plus.
• Comfortable in working with cross-functional teams across the enterprise.
• Highly proficient in Microsoft Excel and PowerPoint.
• Experience with Qualtrics CX, Qualtrics XM and Tableau (or other business intelligence tools) a plus.
• Experience using SQL and/or other programming languages.
• Excellent written and verbal communication skills.
• Positive “roll-up your sleeves” attitude, proactive, customer first mindset, and comfort with agility.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities