Senior Client Services Manager

• Designation:

  Senior Client Service Manager

• Location:

  On-site (Bangalore/Singapore)

• Experience:

  8–12 years in B2B marketing, enterprise client servicing, or integrated campaigns

• Reports To:

  Head of Client Services/ General Manager

About the role:

At MOBILISE, client service is the foundation of everything we do.

We’re looking for a Senior Client Service Manager/ Group Account Manager who can protect client interests, move projects swiftly from ask to action, and build a professional relationship of trust and value with every stakeholder they meet.

This role is about action, ownership, and amplifying results. You will thrive here if you are sharp with details, confident with people, calm under deadlines, and keen to make demonstrable and real business impact through marketing that you can see for yourself.

Key Responsibilities: What you'll own

Client management & strategic growth

• Be the first point of contact for assigned clients, owning their experience, confidence, and success with us.
• Anticipate client needs, identify opportunities, and drive additional scope (projects, upsells) aligned with real business value.
• Lead quarterly business reviews (QBRs) for each major client that are insight-driven, action-oriented.
• Maintain 100% client retention rates and help deliver a minimum 15–20% annual invoice growth from your accounts.
• Ensure clear, timely communication, even under pressure. No unanswered emails, no client chasing for updates.
• Where appropriate, convert eligible project-based clients into retainer relationships to strengthen account stability and long-term value.

Campaign execution & delivery excellence

• Manage projects from brief to live, ensuring timelines, quality, budgets, and outcomes are protected at every step.
• Collaborate daily with internal creative, strategy, and media teams for smart, fast, and aligned execution.
• Ensure on-time and on-budget delivery rate of 95% or higher across projects assigned to you.
• Pre-empt risks and flag concerns early, keeping both client and internal teams in full alignment.

Performance, insights & financial stewardship

• Track project KPIs and client satisfaction in real terms, be it revenue impact, brand results, stakeholder feedback.
• Own financial hygiene: billing, purchase orders, invoices, collections, ensuring zero revenue leaks.
• Ensure project margins stay above 35% across assigned accounts.
• Surface a minimum of two proactive ideas per client per quarter for better delivery or business growth.
• Maintain a clear escalation matrix for each account and ensure risks or concerns are surfaced and addressed swiftly.

Team leadership & cross-functional collaboration

• Mentor junior team members with clarity, kindness, and results-focus, skipping hierarchy or heaviness.
• Lead internal project meetings with sharp briefs, clear outcomes, and respect for everyone’s time.
• Act as the client’s voice inside MOBILISE, and as the agency’s standard bearer outside.
• Work with the head of business/ GM to drive talent hiring, team capacity planning, and onboarding if needed.

How we measure success

You won’t be judged by hours spent or emails sent. Instead, your opportunity is measured by reasonable and realistic outcomes that matter, each bolstered by past precedent to ensure these are easy to exceed beyond achievement alone:

• Client retention rate: 100%
• Invoice growth per account: 15–20% YoY
• Upsell/cross-sell opportunities: 2 per client per quarter
• On-time/on-budget project delivery: 95%+
• Project margin: 35%+
• Share of invoicing in USD or SGD - 20-30% of total billing across assigned accounts
• Client satisfaction post-delivery (informal or formal): 95%+
• Internal team satisfaction with project flow: 85%+
• Billing accuracy and receivables management: 100%
• Conversion of eligible project accounts to retainers: 20-30% within 12 months

What you bring

• 8–12 years of client servicing experience, ideally with B2B and tech-focused brands.
• Confidence with complex, multi-market projects and enterprise-level clients.
• Deep working knowledge of digital, content, and partner marketing.
• Ability to write clear briefs, spot risks early, and solve problems without drama.
• Working comfort with MS PowerPoint, Excel/Sheets, and basic marketing tech tools (HubSpot, Salesforce, Marketo).
• Openness to using AI tools (ChatGPT, Jasper, Midjourney, Synthesia) where they genuinely improve delivery or insights.

Benefits

• Direct exposure to global B2B and technology brands across APAC, the US, and Europe.
• A fast-moving, ownership-driven environment with real responsibility from day one.
• Access to advanced tools and training to help you deliver smarter and faster.
• Comprehensive medical insurance coverage and provident fund
• A clear, fair leave policy that values personal time and well-being, and exceeds industry benchmarks.
• Performance-linked incentives and periodic bonuses based on role and contribution.
• Commission opportunities for bringing in new client business (not a part of the role, structured and tracked transparently and separately).
• Structured career growth plans tied to outcomes, beyond tenure or hierarchy.
• Learning and upskilling opportunities based on tenure, initiative, and business impact.
• A team that respects sharp thinking, fast action, and long-term client trust over bureaucracy
• A work environment built on zero tolerance for politics, groupism, discrimination, or harassment.
• Strong zero-tolerance policy towards ensuring the safety, dignity, and career protection of all women team members.
• A safe, secure, and inclusive workplace where respect is non-negotiable, and diversity is valued.
• Recognition and rewards for action, outcomes, and initiative — not just seniority or visibility.
• Structured career growth plans tied to merit, execution, and long-term client trust.

Why MOBILISE

We are an independent, creative, trusted, and fast-moving agency built for B2B brands that want action backed with industry-leading strategies. 100% referral-made over 10 years, MOBILISE is considered one of the finest B2B marketing leaders worldwide, and works with blue-chip brands across Singapore, India, Western Europe, and the United States.