Senior Client Services Manager

Company Description

Showspace Events is a team of professionals with over two decades of experience in curating brand experiences in India and around the world. We provide turnkey solutions across various industries, including media, automobiles, telecom, engineering, sports, habitats, energy, IT, and banking. Known for delivering highly appreciated events, from auto shows to conferences, we ensure that our services bring peace of mind and satisfaction to our clients. Our dedicated team and well-equipped workshop enable us to execute events seamlessly, going beyond the brief and maintaining strong relationships with clients, employees, and vendors.

Role Description

This is a full-time on-site role for a Senior Client Services Manager located in Chennai. The Senior Client Services Manager will oversee the planning and execution of events, ensuring client satisfaction and smooth event operations. Responsibilities include developing and maintaining client relationships, handling client inquiries, coordinating with internal teams, managing project timelines, and ensuring the delivery of high-quality services. The role also involves analyzing client feedback to improve service offerings and maintaining open communication with clients throughout the project.

Qualifications

• Strong Customer Satisfaction and Client Services skills
• Excellent Analytical Skills
• Outstanding Communication and Customer Service skills
• Proven ability to manage multiple projects simultaneously
• Experience in the events management industry is a plus
• Bachelor’s degree in Business Administration, Marketing, or related field preferred