Senior Associate – Operations Excellence

Application Form: https://forms.gle/rN68ySd7ymoRZmdi7

About Company :

Doodhvale Farms is a premium direct-to-consumer dairy & daily essentials brand delivering fresh, pure, and ethically-produced milk and dairy products straight from their own farms to customers’ homes. We champion transparency, single-sourcing, and wellness for families.

About the Role :

experience in operations, supply chain, logistics, or last-mile delivery and is data-driven, detail-oriented, passionate about solving on-ground operational challenges

Key Responsibilities :

Operational Performance & Process Excellence

• Monitor and improve daily operations across delivery, warehouse, and supply chain workflows.
• Identify process gaps and drive SOP implementation to enhance efficiency, accuracy, and customer satisfaction.
• Lead problem-solving initiatives for recurring operational issues using data-driven insights.

Data Analytics & Reporting

• Use data (Excel, Sheets, SQL basics) to track KPIs such as order fulfilment, OTIF, delays, delivery productivity, rider performance, cost KPIs, etc.
• Build dashboards/reports for leadership to support decision-making.
• Conduct root-cause analysis on operational defects and propose corrective actions.

Performance Management

• Work with city and area teams to drive compliance, productivity, and SLA adherence.
• Analyse trends to improve metrics such as O2A, OPH, rider onboarding, fleet performance, and cost per order.
• Support performance governance by reviewing weekly/monthly metrics.

Vendor & Rider Management

• Coordinate with the teams for recruitment, and vendor partners to ensure manpower availability.
• Track vendor performance, quality, and compliance to operational standards.

Cross-functional Collaboration

• Work with internal teams such as Supply Chain, Tech, Product, and Customer Experience to enable seamless operations.
• Participate in new project rollouts, process automation initiatives, and city-level expansion activities.

Cost & Productivity Optimization

• Assist in designing cost-control initiatives across last-mile operations.
• Drive improvements in route planning, manpower allocation, and resource utilization.

Skills & Competencies :

• Strong analytical skills with proficiency in

  Advanced Excel

  ,

  Google Sheets

  ,

  basic SQL

  , and ability to interpret data dashboards.
• Problem-solving mindset with ability to work in fast-paced operational environments.

• Knowledge of operations, supply chain, logistics, or last-mile delivery

  (experience with D2C, e-commerce, quick-commerce is a plus).
• Strong communication and stakeholder management abilities.
• Ability to work with large ground teams and ensure performance through governance.
• High ownership, attention to detail, and ability to drive initiatives independently.

Qualifications

• Bachelor’s degree in Engineering, Operations, Supply Chain, or any relevant field.
• 4–7 years of experience in operations excellence, supply chain, last-mile operations, or similar roles.

Why Join Doodhvale Farms?

• Opportunity to work closely with leadership and drive ground-level impact.
• Fast-paced, high-growth environment with end-to-end ownership.
• Chance to build scalable processes across a rapidly expanding operations ecosystem.

Application Form