Senior Manager - Delivery Operations

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About the Company:

Doodhvale Farms is a fully vertically integrated, technology-driven Direct-to-Consumer (D2C) dairy and daily essentials company that produces and delivers premium, farm-fresh products directly to consumers' doorsteps. The company's mission is to bring back the soul-satisfying, nutrient-packed, farm-fresh richness that milk was always meant to be. From their happy cattle roaming free in modern farms to delivering farm-fresh milk within 36 hours, every action reflects their unwavering commitment to purity. Because, doodh is not doodh, until it's fresh and pure.

About the Role:

Senior Manager – Delivery Operations

Responsibilities:

Delivery Operations Management

• Handle daily milk & essentials delivery across multiple zones with early-morning SLA pressure.
• Ensure high OTD (On-Time Delivery) and OTIF (On-Time In-Full) metrics.
• Monitor and optimize First Attempt Delivery Rate (FADR), and reduce RTOs (Return to Origin).

Team Management

• Lead a team of zonal delivery managers, hub in-charges, delivery executives (riders), and coordinators.
• Workforce planning, shift scheduling, and performance tracking of the field team.

Hub & Fleet Operations

• Oversee hub operations – loading/unloading, sorting, route mapping, vehicle scheduling.
• Maintain vehicle availability, reduce idle time, and ensure low TAT (Turnaround Time).

Tech & Process Optimization

• Ensure adoption of internal tech platform by delivery agents (tracking, proof of delivery, issue logging).
• Improve operational efficiency using data insights and last-mile delivery tech.

Vendor & Rider Management

• Recruit and onboard delivery partners (own fleet or 3PL).
• Negotiate rates, contracts, incentives, and ensure high rider retention.

Customer Experience

• Collaborate with Customer Support team to resolve delivery escalations.
• Maintain NPS/CSAT scores through consistent delivery experience.

Cost & KPI Monitoring

• Monitor delivery cost per order (DCO), cost per rider, fuel cost, and delivery density.
• Own and improve daily operational KPIs and monthly targets.

Qualifications:

• Bachelor's degree with

  3-6 years

  of proven experience in similar role.
• Strong understanding of

  last-mile delivery

  and

  hub-and-spoke

  model in dairy or daily essentials

• Leadership & people management

  for ground teams
• Experience managing

  early morning operations

  (3 AM to 10 AM preferred)
• Expertise in

  logistics routing, fleet & rider management

• Data-driven decision making; comfortable using dashboards and tools

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