Job Description

Role & Responsibility Installation & Commissioning of machines and attending service calls as per customer request. Provide feedback to NPD for new product development opportunities. Understanding customer needs & providing solutions. Perform competitor products & services analysis. To ensure that the customer is satisfied and adequately taken care of while making a purchase of equipment. Lead & guide sales team to improve sales opportunities. Maintaining customer complaints register & updating in frequent period. Build and maintain positive relationships with customers, delivering high standards of customer service. Diagnose and troubleshoot complex technical issues on-site or remotely. Coordinate with customers to understand and resolve service requests promptly. Provide technical support and training to clients and junior service engineers. Maintain detailed service records, reports, and documentation. Collaborate with product development and engineering teams to resolve product-related issues. Monitor system performance and recommend upgrades or improvements. Ensure compliance with safety and quality standards during service operations. Qualification & Skills Diploma or Bachelor’s degree in Engineering (Mechanical, Electrical, Electronics, or relevant field). Minimum 4-6 years of experience as a Service Engineer or similar role. Strong knowledge of servicing, maintenance, and troubleshooting technical equipment or software systems. Excellent problem-solving skills with a customer-oriented approach. Ability to work independently and manage multiple service calls efficiently. Proficient in using diagnostic tools and software. Strong communication and interpersonal skills. Willingness to travel to client sites as needed. Show more Show less