Senior AI Solution Engineer (HR Systems & Platforms)

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

AI & Automation Engineering

• Design and implement intelligent HR workflows and virtual agents using Moveworks, ServiceNow Virtual Agent, and Workday Extend.
• Develop and optimize conversational AI experiences LLMs for HR use cases (e.g., policy Q&A, case resolution, onboarding support).
• Apply prompt engineering and fine-tuning techniques to improve model performance and contextual relevance.

Platform Configuration & Customization

• Configure workflows, business rules, and data models in ServiceNow , Workday and other HR systems and applications
• Integrate agentic platforms with core HRIS systems (e.g., Workday, SuccessFactors) and third-party tools via REST APIs, webhooks, and middleware.
• Collaborate with platform architects to ensure scalable and secure solution design.

Monitoring & Optimization

• Analyze usage metrics, resolution rates, and feedback to continuously improve automation logic and user experience.
• Implement A/B testing and performance tuning for virtual agents and RPA bots.
• Continuously improve automation logic, NLP accuracy, and user experience based on analytics and feedback.

Collaboration & Agile Delivery

• Work closely with HR product owners, business analysts, architects and IT teams in an agile environment.
• Participate in sprint planning, backlog grooming, and solution demos.

Required Knowledge and Experience:

• Bachelor’s degree in computer science, Information Systems, or related field.
• 4+ years of experience in AI solution development, automation engineering, or platform configuration.
• Hands-on experience with at least one agentic platform and one RPA tool.
• Familiarity with HR processes such as onboarding, case management, and employee support.
• Strong analytical, communication, and problem-solving skills.
• Agentic Platforms: Move works Studio, ServiceNow Virtual Agent Designer, Workday Extend
• LLMs & NLP: prompt engineering, embeddings, vector search
• RPA Tools: UiPath Studio, Orchestrator, Automation Hub
• Programming Languages: Python, PowerShell (for automation scripting), JavaScript
• Integration & APIs: RESTful APIs, JSON, OAuth, Postman, YAML
• Cloud & DevOps: Azure, AWS, Git, CI/CD pipelines
• Data & Analytics: SQL/Snowflake/Databricks

Preferred Skills-

• Experience with Workday Studio or ServiceNow Flow Designer.
• Exposure to enterprise-grade LLMs and vector databases.
• Knowledge of HR compliance, data privacy, and security standards.
• Continuous learner with a passion for exploring new technologies and process optimization methodologies
• Proven ability to work independently, manage multiple projects simultaneously, and deliver high quality results within defined timelines.
• Effectively communicate technical findings and process insights to non-technical stakeholders, and cross-functional teams.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.