Senior Account Manager

Job Title: Senior Account Manager
Location: Mumbai, India

Join dsm-firmenich’ s sales team as we spearhead transformative growth strategies, bridging customers and global teams. We fuel product innovation and drive revenue. Based in Mumbai, you'll be a pivotal global collaborator, driving success with curiosity, passion, and motivation. Shape your career with us.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated.

Your Key Responsibilities

• Grow our portfolio of fragrances across the South Asia cluster.
• Develop successful working relationships with clients at all levels, influencing their choice of suppliers and establishing dsm-firmenich as a key partner. Facilitate senior strategic relationships between dsm-firmenich & customers.
• Get clear and complete briefings from clients; translate their needs into dsm-firmenich projects, brief creation, and development teams. Anticipate clients’ needs and lead proactive projects to generate new business opportunities across formats and geographies.
• Build, communicate, and implement clear and measurable account strategy & objectives.
• Build the account sales budget annually, monitor sales & profitability versus objectives. Master company database systems to support internal and client requests.
• Issue comprehensive action reports based on client briefs and proactively manage the project pipeline. Share visit reports, client information, and feedback; conduct post-mortem analysis when needed.

We Bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Collaboration with experts in health, nutrition, and beauty to drive progress.
• A customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• The opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.

You Bring

• A curious approach to problem-solving, fueling innovation by seeking new solutions and perspectives. A focus on impact, driving innovation and positive change through your creativity and expertise.
• A sense of ownership, delivering results that matter and contribute significantly to our success. Accountability in decision-making, ensuring alignment with our values and achieving positive outcomes.
• A spirit of initiative and drive for progress, contributing to our collective success. A commitment to teamwork, fostering collaboration and respecting diverse perspectives.
• Minimum of 12 years of working experience in sales or technical functions, preferably in FMCG/Consumer Fragrance/Ingredients and managing Global Accounts. Bachelor’s or master’s degree or equivalent (Business Administration, Chemicals, Science).
• Ability to develop strong client relationships at senior levels and position dsm-firmenich as a Partner of Choice. Strong communication, problem-solving, analytical thinking, business acumen, and supply chain understanding.
• Advanced sales and negotiation skills. Ability to manage stakeholders and exhibit a high level of interpersonal and communication skills. Leadership (mainly with non-hierarchical partners) and decision-making in fast-paced, high-growth markets.
• Extended product expertise (product, technologies, market, consumer, and technical/technology) and passion for fragrance. A strong team player, seen as a key partner by development teams involved in client projects.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, and diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history, and fit with the team to advance fair and equitable opportunity.

Employment decisions are based on job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, background, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance and are comfortable sharing this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, natural and renewable ingredients, and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet.

dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Agency Statement

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages, or similar.