Security Operations Manager

Senior Manager – Security Operations

Job Title: Senior Manager – Security Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Director, Global Security Operations

Job Type: Full Time

Shift: US Hours

1. PRE-REQUISITES

• Passionate for security
• Hands-on experience with Security products and technology
• Strong people management skills
• Possess customer centric approach with empathy
• Managed Network Security support experience on global large-scale networks
• Strong communication, presentation and customer handling skills
• Ability to offer technical and experience-based advice to executives, colleagues and subordinates
• Proven ability on security automation
• Technical expertise in multi-vendor environment
• Firewall: Palo Alto, Fortinet, Checkpoint
• VPN: SSL VPN Global Protect, Cisco Anyconnect
• SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
• NAC: Aruba Clear Pass, Cisco ISE
• Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
• SIEM
• Experience on Cloud Infrastructure: Cloud stack, OpenStack, AWS, Azure and Scripting: PERL, Python or any other scripting language will be an added advantage.

1. RESPONSIBILITIES

• Manage Security Operations Center 24x7
• Security Device management for global enterprise large-scale customers
• Manage team of security engineers
• Handle Incident, Problem and Change Management as per ITIL framework
• Handle technical escalations
• Manage ticket queue, participate in Severity 1 and Severity 2 tickets, handle customer escalations
• Create Service Improvement Program
• Create and Present Root Cause Report for Security Incidents
• Act as point of contact for large clients
• Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
• Lead Patch Management process on all Security devices
• Act as lead for Security Incidents and owner for investigation as well as follow-up actions
• Build and Present weekly/monthly/quarterly performance reports and measurement metrics
• Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
• Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
• Supervise Security Deployment activities, resource allocation and escalations
• Mentor and conduct training programs
• Create and present annual evaluations, performance development plans and KRAs
• Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles

1. TRAINING AND CERTIFICATION

• PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH

1. EXPERIENCE

• Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment

1. EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience