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Salesforce Administrator

Salesforce Administrator

Five9

4 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

salesforce software power diversity support collaborative scaling marketing drive data automation strategy configuration security model design reports pipeline forecasting deduplication seismic outreach certification certifications workflow architecture troubleshooting usability communication cutting efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Salesforce Administrator – India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.To support our continued growth, we are seeking a skilled and collaborative

Salesforce Administrator

to join our IT Applications Delivery team. This role will be primarily responsible for sustaining, optimizing, and scaling our Salesforce platform, supporting Sales, Marketing, and Customer Success functions. The ideal candidate will partner closely with Sales Operations and IT to drive adoption, improve data quality, deliver automation, and align Salesforce with business strategy. The position is based in Chennai or Bengaluru, India.

Key Responsibilities

Act as the Salesforce administrator, overseeing org configuration, security model, and platform optimization
Design, build, and maintain automation using Salesforce Flows for complex business processes across Sales and Marketing
Develop and maintain custom objects, fields, page layouts, record types, and Lightning apps to support evolving business needs
Partner with Sales Ops and Marketing Ops to build impactful reports and dashboards that improve pipeline visibility and forecasting accuracy
Manage data quality initiatives: deduplication, cleansing, validation, and stewardship using Data Loader or other data hygiene tools to ensure trusted reporting
Support and enhance integrations with GTM tools (e.g., People.ai, Seismic, Outreach, etc.), ensuring reliable syncs and scalability
Work with IT and vendors to manage upgrades and troubleshoot issues
Stay current with Salesforce releases, emerging features, and architectural best practices to ensure the platform supports global growth

Key Requirements:

Bachelor’s Degree in Computer Science, Information Science, or related technical field (or equivalent experience)
4+ years of Salesforce administration experience in mid-to-large scale orgs (multi-team/global environment preferred)
Salesforce Administrator certification required; Advanced Admin, Platform App Builder, or Sales Cloud Consultant certifications strongly preferred
Deep hands-on experience with Salesforce Flows and Lightning App Builder; proven track record of replacing legacy Workflow/Process Builder automations
Strong understanding of data modeling, sharing architecture, role hierarchies, and Salesforce security best practices
Strong analytical, problem-solving, and troubleshooting skills with a focus on usability and operational efficiency
Excellent communication skills, able to partner with both technical and business stakeholders

Why You’ll Love This Role:

You’ll be the Salesforce expert driving one of our most critical platforms, directly influencing how GTM teams operate and succeed
You’ll collaborate with smart, supportive teammates across Sales, Marketing, and IT
You’ll shape how Salesforce is leveraged with cutting-edge GTM technologies to fuel growth, efficiency, and customer success

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Five9

Cloud Computing / Software as a Service (SaaS)

San Ramon

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Salesforce Administrator