Salesforce Administrator

• Provide ongoing and BAU administrative support for the Salesforce platform, including user
• management, data maintenance, and system configuration.
• Provide timely and effective technical support to end-users, resolving issues and answering
• enquiries.
• As well as working closely with your regional business users, contribute to global initiatives
• and participate in global roster to support other regions as an escalation point.
• Implement and maintain security settings, user roles, and profiles to ensure data integrity
• and compliance.
• Assist in the development and maintenance of Salesforce documentation, including process
• flows, configuration guides, and training materials.
• Contribute to the implementation and enforcement of best practices for Salesforce
• administration, change management, and data governance.
• Support the execution of platform upgrades, patches, and releases under the guidance of the
• Global Admin Lead.
• Troubleshoot and resolve user issues and errors, escalating complex problems as needed.
• Assist in the creation and management of reports, dashboards, and workflows to support
• business needs.
• Collaborate with other team members and stakeholders to understand requirements and
• implement solutions within the Salesforce platform.
• Stay up-to-date with Salesforce updates, new features, and best practices to share insight
• and knowledge with the team.
• Contribute to the ongoing optimisation and improvement of the Salesforce environment.
• Complete regular internal system audits and prepare for upgrades.
• Implement and maintain data backup and recovery procedures.
• Provide assistance, guidance and assist in training new and experienced end-users to grow
• the Salesforce.com skill set across the global organisation.
• Ensure regulatory compliance and data integrity is always maintained.

Skills, Qualifications, Experience, Attributes

• Demonstrated ability to meet deadlines while handling and prioritising simultaneous
• requests.
• Creative and analytical thinker with strong problem-solving skills.
• Experience with Jira, Service Desk and Confluence.
• Experience in Financial Services industry desirable.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and
• downstream applications, systems, and processes.
• Strong understanding of the platform, with the ability to build custom apps and objects,
• formula fields, workflows, custom views, and other content of intermediate complexity.

• Salesforce Admin certified (ADM201 and ADM211

  etc).

Special Requirements

Additionally, it is an advantage if you understand the administration and configuration of other Salesforce Clouds and Apps including;

• Marketing Cloud
• Data Cloud

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