Salesforce Administrator

Job Details

AI-first mindset

Salesforce AI and Agentic AI capabilities

Key Responsibilities

• Perform ongoing configuration and customization of Salesforce applications, including user profiles, permission sets, page layouts, record types, validation rules, flows, dashboards, and reports
• Manage daily production support activities including issue triage, root cause analysis, and resolution of Salesforce-related user tickets.
• Maintain and monitor user access, role hierarchies, sharing rules, and security settings to ensure data integrity and compliance.
• Support the implementation and optimization of AI-driven Salesforce features such as Einstein Search, Case Classification, and Next Best Action to enhance usability and operational efficiency.
• Collaborate with business analysts and stakeholders to gather requirements, troubleshoot issues, and implement scalable solutions aligned with best practices.
• Contribute to the release management process including sandbox refreshes, change set deployments, and post-deployment validations.
• Identify and automate routine tasks using Flows, Process Builder, and Agentic AI-based assistants, reducing manual administrative overhead.
• Document system configuration, admin procedures, and support playbooks; provide training and support to end users as needed.
• Monitor system performance and usage, proactively identifying opportunities for cleanup, optimization, and user enablement.
• Stay up to date with Salesforce releases, AI innovations, and platform best practices to continuously evolve administrative capabilities.
  

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred.
• 4+ years of experience as a Salesforce Administrator supporting enterprise environments.
• Strong hands-on experience with platform configuration tools including Flows, Process Builder, Validation Rules, Custom Objects, Reports, Dashboards, and Lightning Pages.
• Experience managing user provisioning, data security, and role-based access models.
• Exposure to Salesforce AI capabilities such as Einstein Search, Prediction Builder, and AI-powered recommendations is highly desirable.
• Familiarity with agentic automation concepts and experience working with virtual assistant tools or automated case resolution is a plus.
• Salesforce Administrator Certification required; additional certifications (e.g., Platform App Builder, Sales Cloud, Service Cloud, Experience) are a plus.
• Strong problem-solving skills with the ability to prioritize tasks and respond quickly in a production support environment.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Experience working in Agile or ITIL-based environments is preferred.
  

Job Type

Shift

Primary Location:

Additional Locations:

Posting Statement