Salesforce Administrator

Roles & Responsibilities:

• Provide expert level technical support for ZOHO CRM platform and collaborate with users to understand their business processes and recommend CRM best practices.
• Working together with cross-functional teams, such as sales, Presales & post Sales, to enhance the general process and employee experience.
• Good knowledge on reports and Dashboard creation in CRM.
• Manage and troubleshoot data integrations between various systems, ensuring smooth flow of information.
• Provide technical assistance for AI driven applications and tools, addressing user queries and ensuring optimal performance.
• Proactively opportunities for process improvement in CRM usage, data management and integration workflows.
• Perform quality checks on data, configurations, and integrations to ensure accuracy and reliability.

Key Requirements:

• Zoho CRM Tool(Preferable)
• Automation
• Integration
• Whatsapp Campaign Analysis

Skills:

• Excellent Communication, Interpersonal and Presentation Skills
• 2-5 years of experience in CRM software (Preferably with Zoho).
• Well versed with Integration, Automation & Advance Excel for data analysis, reporting and visualizing.
• Good knowledge in the field of A.I.
• Proficient in the Application Programming Interfaces.

Perks and Benefits:

• Paid Annual Leaves
• Long vacation during new year
• PF, Health Insurance, Team Lunches
• Great job satisfaction
• Immense learning & personal development

Additional Details:

• Job Title: Tech Support Analyst
• CTC: Up to 7 LPA
• Location: JP Nagar, Bangalore
• Job Type: Full Time (On site)
• Working Days: 6 days.
• Experience: 2-5 years
• Notice Period: Immediate to 7 days