Sales Operations Executive

Job Title: Sales Operations - Executive

Company: AAFT Online

Location: Sector 58, Gurugram, Magnum Towers

About AAFT Online: The group has ventured into the Ed-Tech domain by launching AAFT Online in 2021, which envisions a single platform for skilling and promoting creative talent across the globe. We are on a mission to create a pool of market-ready creative talents in the creative skills arts. An integrated e-Learning platform exhaustively covering the national, international, and multilingual programs in creative arts skills, intending to make it accessible, affordable, and inclusive to every creative person present anytime, anywhere. AAFT Online is a world-class Ed-Tech platform to promote, share, and collaborate with creative people. It’s a common platform for learners and facilitators of creative talent.

● Established in the year 2021

● Industry: Ed-Tech

● Offers Diploma courses

● Programs - Nutrition, Jewelry, Interior Designing, Fashion Designing, Hospital Management, Music, Animation & Event Management

● Average Ticket Size of the Program: 1.1 Lakhs.

As a Sales Operations Executive, you will play a vital role in supporting the sales process and ensuring smooth post-sales operations. This role involves managing client relationships, addressing grievances, maintaining accurate data, coordinating offer letter releases, and handling invoicing. You will work closely with the sales and accounts teams to deliver a seamless and professional experience to our learners and clients.

Key Responsibilities:

• Client Handling: Serve as a point of contact for clients post-enrollment and ensure prompt support and resolution of queries

• Grievance Management: Address and resolve client issues efficiently to ensure satisfaction and retention

• Data Management: Maintain and update accurate records of client information, offers, and transactions

• Offer Letter Releasing: Coordinate with internal teams to ensure timely generation and dispatch of offer letters

• Invoicing: Manage and process invoices accurately, in collaboration with the finance team.

• Cross-Functional Coordination: Collaborate with sales, operations, and finance teams to streamline workflows and improve efficiency

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field

• 0.6 – 2 years of experience in sales operations, customer support, or related roles

• Basic to intermediate knowledge of MS Excel

• Excellent communication, problem-solving ability, and attention to detail

• Ability to work independently and collaboratively in a fast-paced environment.