Sales Operations Coordinator - Level II

Description

Job Summary

Key Responsibilities

1. Key Account & Fleet Customer Management

• Develop, plan, and pursue new business opportunities with Top 100 Fleet Customers.
• Build and manage strong relationships with Key Account Management (KAM) customers to deliver profitable growth.
• Handle end-to-end resolution of existing customer issues to enhance retention and customer satisfaction.
• Maintain a strong network with all KAM customers in the region and identify strategies to grow business.
• Business Development & Cross-Functional Collaboration
• Understand product gaps and collaborate with cross-functional teams to drive business improvements.
• Work closely with internal and external teams to promote Cummins products and solutions.
• Ensure effective utilization of resources such as budgets, tools, and field teams to meet business targets.
• Channel & Contract Management
• Support primary and secondary business activities across assigned territories.
• Conduct driver and mechanic training programs for KAM fleets.
• Manage and support business contracts with key fleet customers to ensure compliance and long-term engagement.
• Reporting & Sales Support
• Consolidate and distribute recurring sales reports using well-established templates.
• Gather and synthesize data from stakeholders to support sales forecasting.
• Review system data periodically to ensure correctness and completeness.
• System Administration
• Perform repetitive and ad-hoc system tasks using tools such as Salesforce, WWSPS, BMS, and Portal.
• Maintain data integrity by monitoring and validating user-entered information.
• Market & Competitive Analysis
• Conduct secondary research using external sources (e.g., Polk, Dodge, RigDig).
• Compile competitive intelligence to support decision-making.
• Perform internal sales analyses including variances, projections, costing, and bundling.
  

Responsibilities

Qualifications

• High school diploma or equivalent secondary education; additional education is an advantage.
• This role may require licensing to comply with export control or sanctions regulations.
  

Competencies

• Action Oriented: Tackles new opportunities with urgency, energy, and enthusiasm.
• Collaboration: Builds partnerships and works effectively with diverse teams.
• Communication: Delivers audience-specific communication clearly and effectively.
• Self-Development: Actively seeks learning opportunities for growth.
• Data Analytics: Interprets and analyzes qualitative/quantitative data to derive insights for data-driven decisions.
• Project Schedule Management: Manages timelines using recommended tools and processes.
• Audience Adaptation: Explains complex concepts in clear, simple, and relevant terms.
• Customer Focus: Understands customer needs to develop solutions that increase value and revenue.
• Values Differences: Appreciates diverse perspectives and cultural backgrounds.
  

Qualifications

Experience

• Some prior work experience with intermediate knowledge gained through training or on-the-job exposure.
• Experience in key account management, fleet customer engagement, sales support, reporting, or business development is preferred.
  

Job

Organization

Role Category

Job Type

ReqID

Relocation Package

100% On-Site