Sales Manager

About Joyful:

Joyful is a leading AI-powered stakeholder management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we’re committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

We’re seeking a dynamic Sales Manager who will be a key driver of Joyful’s growth and market expansion. In this role, you’ll develop and execute comprehensive sales strategies that highlight our AI-powered solutions and demonstrate how we remove friction from stakeholder interactions. You’ll lead our sales efforts to acquire new business while building lasting relationships with clients who are looking to transform their stakeholder management through AI.

What You’ll Do

Sales Strategy Development:

• Create and implement holistic sales strategies aligned with Joyful’s mission of making stakeholder interactions joyful and frictionless.
• Develop go-to-market plans for our Engage and Listen platforms across various industries and customer segments.
• Identify and target key market opportunities using data-driven insights.
• Achieve stipulated business development targets for new client acquisition and revenue growth.

Business Development:

• Generate leads and opportunities through outbound, strategic, and targeted prospecting into large & medium enterprises.
• Conduct strategic calls to leverage business from both new prospects and established relationships including our partners.
• Prospect into cold accounts as well as new groups or divisions of existing customers.
• Lead client meetings and presentations, effectively communicating the value proposition of our AI-powered solutions.
• Close new business opportunities and convert prospects into long-term contracts.

Client Relationship Management:

• Develop and nurture strong client relationships at the executive level.
• Act as a trusted advisor to clients, understanding their business challenges and proposing AI-powered solutions.
• Work with clients & partners to identify opportunities for expanded engagement and additional use cases for our platforms.
• Ensure client satisfaction and retention through proactive relationship management.

Market Intelligence:

• Stay informed about industry trends, competitive landscape, and emerging opportunities in AI, customer service, and stakeholder management.
• Provide feedback to product teams on market needs and client requirements.
• Contribute insights to refine product positioning and sales enablement materials.

What You’ll Need

• 2+ years of experience in B2B technology sales, preferably in AI, SaaS, or customer experience platforms.
• Proven track record of achieving sales targets.
• Experience in selling complex technology solutions to mid-market and enterprise clients.
• Excellent presentation and communication skills, with the ability to translate complex technical concepts into compelling business value.
• Strong relationship-building skills and ability to interact with decision-makers at CxO levels.
• Proficiency in sales methodologies, CRM tools, and sales performance metrics.
• Degree in Business, Marketing, or related field preferred.
• Passion for AI technology and its potential to transform business interactions.

• Be at the forefront of the AI revolution in stakeholder management
• Work with a team passionate about using technology to make interactions joyful and frictionless
• Opportunity for significant professional growth in a fast-evolving tech landscape
• A culture that values innovation, initiative, and collaborative problem-solving
• Work from our beautiful office in Goa, enjoying a high quality of life and inspiring work environment

At Joyful, we believe in empowering our sales team to drive innovation and create meaningful impact. If you’re ready to revolutionize how businesses interact with their stakeholders and lead our sales efforts, we’d love to hear from you!

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